Foundever is seeking a dedicated Remote Licensed Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for customers, handling inquiries, resolving issues, and delivering high-quality support through various communication channels. Working remotely from anywhere in Oregon, you will utilize your licensing credentials and customer service expertise to ensure every interaction reflects our commitment to excellence and professionalism. Key Responsibilities include answering inbound calls and messages promptly, providing accurate information about products and services, processing customer requests efficiently, maintaining detailed records of all interactions, and escalating complex issues when necessary. You will also collaborate with internal teams to resolve customer concerns and contribute to continuous improvement initiatives aimed at enhancing overall service quality. Required Qualifications for this position include an active professional license relevant to the industry, previous customer service experience preferably in a remote or call center environment, and strong communication abilities both verbal and written. Candidates must demonstrate computer proficiency, the ability to navigate multiple systems simultaneously, and a quiet, dedicated workspace with reliable high-speed internet connection. Essential Skills include active listening, problem-solving, time management, empathy, and adaptability. Successful representatives exhibit patience under pressure, attention to detail, and the capacity to handle high call volumes while maintaining a positive and professional demeanor throughout each interaction. Foundever is a leading global provider of customer experience solutions, partnering with major brands to deliver outstanding support services across multiple industries. Our company culture emphasizes collaboration, continuous learning, and employee well-being, creating an environment where team members can thrive professionally while making meaningful contributions to customer satisfaction. We offer competitive compensation packages along with comprehensive benefits including health insurance, retirement savings plans, paid time off, and professional development opportunities. Employees also enjoy flexible scheduling options and access to wellness programs designed to support work-life balance. Growth Opportunities at Foundever include advancement into team lead, supervisor, or specialized support roles. We provide ongoing training programs, mentorship opportunities, and clear career pathways that empower employees to develop new skills and progress within the organization based on performance and dedication.