Deltatre is excited to welcome a Customer Service Representative to our Tampa, Florida office. In this role, you will serve as the primary point of contact for customers, delivering professional and timely support across multiple channels. You will handle inquiries, resolve issues, and ensure every interaction reflects our commitment to quality service. Working alongside a collaborative team, you will help maintain high satisfaction levels and support company growth through outstanding customer care. Key Responsibilities include managing incoming customer requests via phone, email, and chat platforms. You will investigate and resolve complaints efficiently while maintaining accurate records of all interactions. Additional duties involve processing orders, updating account information, and escalating complex issues to the appropriate departments. You will also participate in team meetings and contribute ideas to improve service processes and customer experience. Required Qualifications for this position include a high school diploma or equivalent, along with previous experience in a customer-facing role. Candidates must demonstrate strong communication abilities and the capacity to remain calm under pressure. Basic computer proficiency and familiarity with standard office software are essential for success in this position. Skills needed to excel include active listening, problem-solving, and time management. Attention to detail and the ability to multitask are critical when handling multiple customer inquiries simultaneously. A positive attitude and willingness to learn new systems will help you thrive in our fast-paced environment. Company Info highlights Deltatre as a global leader in sports and media technology solutions. We serve major broadcasters, sports organizations, and digital platforms with innovative services. Our Tampa location supports operations across the Americas, contributing to our mission of delivering seamless digital experiences worldwide. Benefits offered to full-time employees include competitive compensation, comprehensive health coverage, and retirement savings options. Team members enjoy paid time off, professional development resources, and a supportive work culture that values work-life balance and employee well-being. Growth Opportunities are available for those who demonstrate strong performance and commitment. Employees can advance into senior support roles, team leadership positions, or specialized departments within the organization. Deltatre encourages continuous learning and provides access to training programs designed to help staff expand their skills and achieve long-term career goals.