Job Overview Infinite Computer Solutions is seeking a dedicated Call Center Customer Service Representative to join our team in California. This full-time position involves providing outstanding customer support through inbound and outbound calls, ensuring client satisfaction, and maintaining high service standards. The role offers an opportunity to work in a fast-paced environment while developing valuable communication and problem-solving skills. Key Responsibilities Handle a high volume of incoming customer calls with professionalism and efficiency. Address inquiries, resolve complaints, and provide accurate information about products and services. Document all customer interactions in the company's CRM system. Follow established scripts and guidelines while demonstrating empathy and active listening. Collaborate with team members and supervisors to meet performance targets. Escalate complex issues to appropriate departments when necessary. Maintain up-to-date knowledge of company offerings and policies. Required Qualifications High school diploma or equivalent is required. Previous customer service or call center experience is preferred. Strong verbal communication skills and a clear speaking voice are essential. Candidates must demonstrate patience, problem-solving abilities, and the capacity to work under pressure. Skills Proficiency in using computers and customer relationship management software. Excellent telephone etiquette and interpersonal abilities. Strong organizational skills with attention to detail. Ability to multitask and manage time effectively. Bilingual skills are a plus but not mandatory. Company Info Infinite Computer Solutions is a leading provider of technology and business process solutions, committed to delivering exceptional service to clients worldwide. Our customer service teams play a vital role in maintaining client relationships and supporting business growth. Benefits Employees enjoy competitive compensation, comprehensive health insurance, paid time off, and retirement savings plans. Additional perks include career development programs and employee assistance resources. Growth Opportunities This position offers clear pathways for advancement into team lead, supervisor, or specialized support roles. Ongoing training and performance-based promotions support long-term career development within the organization.