Job Overview Abertis Mobility Services, a leader in innovative mobility solutions, is seeking a dedicated Customer Service Representative to join our fully remote team. In this full-time role, you will play a vital role in enhancing customer experiences by providing prompt, professional support for our tolling, parking, and transportation services. Working from anywhere in Virginia or beyond, you'll contribute to our mission of seamless mobility while enjoying the flexibility of remote work. Key Responsibilities As a Customer Service Representative, your primary duties will include responding to customer inquiries via phone, email, chat, and social media channels. You will resolve issues related to account management, billing disputes, toll payments, and service disruptions with empathy and efficiency. Additionally, you will document interactions in our CRM system, escalate complex cases to specialized teams, and follow up to ensure resolution. Collaborating with cross-functional teams, you will contribute to process improvements and customer feedback initiatives to enhance service quality. Required Qualifications Candidates must have a high school diploma or equivalent, with at least 1-2 years of experience in customer service, call center, or related roles. Proficiency in using customer service software, such as Zendesk, Salesforce, or similar CRM tools, is essential. Strong communication skills, both verbal and written, are required, along with the ability to multitask in a fast-paced environment. A reliable high-speed internet connection and a quiet home office setup are mandatory for remote work. Skills Success in this role demands exceptional active listening, problem-solving, and conflict resolution abilities. Technical proficiency with Microsoft Office Suite, including Outlook and Excel, is necessary. You should possess a customer-centric mindset, with patience and the ability to remain calm under pressure. Familiarity with mobility services, tolling systems, or transportation industries is a plus, as is experience with remote communication tools like Zoom or Microsoft Teams. Company Info Abertis Mobility Services is part of the global Abertis group, renowned for managing highways, toll roads, and smart mobility solutions across multiple continents. We prioritize innovation, sustainability, and customer satisfaction, operating advanced systems that facilitate efficient urban and intercity travel. Our Virginia-based operations focus on delivering reliable services to millions of users daily. Benefits We offer a competitive compensation package, including comprehensive health, dental, and vision insurance, 401(k) with company match, and paid time off. Remote employees receive home office stipends, wellness programs, and flexible scheduling options. Enjoy ongoing training, employee assistance programs, and performance-based incentives. Growth Opportunities At Abertis, we invest in your professional development through internal training programs, certification reimbursements, and clear career paths. High performers can advance to supervisory roles, team lead positions, or specialized departments like quality assurance or operations. Join us to grow your career in a dynamic, forward-thinking company committed to your success.