Common Interest Management Services is seeking a dedicated Onsite Customer Service Representative to join our team in Castro Valley, California. This full-time position offers an excellent opportunity to serve as the primary point of contact for residents within managed communities, ensuring their needs are met with professionalism and efficiency. As an Onsite Customer Service Representative, you will handle a wide range of resident inquiries, process service requests, and coordinate with vendors and management to resolve issues promptly. You will maintain accurate records, manage communications through various channels, and foster positive relationships with community members by providing timely and helpful assistance. Your role will be essential in maintaining high satisfaction levels and supporting the smooth operation of the properties we manage. Key responsibilities include greeting and assisting residents in person and by phone, processing maintenance requests, preparing correspondence, maintaining organized files, and escalating complex issues to appropriate team members. You will also support administrative tasks such as document preparation, data entry, and reporting as needed to ensure efficient daily operations. Required qualifications include a high school diploma or equivalent, previous customer service experience preferably in property management or community services, and strong communication skills both verbal and written. Candidates should demonstrate proficiency with standard office software including Microsoft Office Suite and have the ability to manage multiple tasks in a fast-paced environment. Essential skills for success in this role include active listening, problem-solving, time management, attention to detail, and the ability to remain calm and professional under pressure. Familiarity with property management software is a plus. The ideal candidate will be reliable, empathetic, and committed to delivering outstanding service to every resident. Common Interest Management Services is a respected provider of community management solutions, dedicated to maintaining safe, well-organized, and thriving residential environments. We value teamwork, integrity, and continuous improvement, offering employees the opportunity to grow within a supportive and collaborative workplace. We offer competitive compensation, comprehensive benefits including health insurance, paid time off, and retirement savings options. Employees also enjoy opportunities for professional development and career advancement within our growing organization. If you are passionate about customer service and community support, we encourage you to apply and become part of our dedicated team.