Job Overview Hancock Whitney, a leading regional bank serving the Gulf South, is seeking dedicated Contact Center Customer Service Representatives to join our remote team. In this full-time role, you will provide top-tier support to customers, resolving inquiries and ensuring satisfaction in a fast-paced banking environment. Working remotely from anywhere in Louisiana, you'll contribute to our mission of delivering personalized financial solutions with a focus on excellence and empathy. Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, and other digital channels, addressing issues related to account management, transactions, loans, and online banking. Accurately document interactions in our CRM system, escalate complex matters to specialists, and follow up to ensure resolution. Actively promote bank products and services during calls to enhance customer relationships and drive satisfaction. Maintain compliance with federal regulations, company policies, and security protocols while handling sensitive financial data. Collaborate with team members to achieve service level agreements, including average handle time and first-call resolution targets. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in business, communications, or related field preferred. Minimum of 1-2 years of customer service experience, ideally in a call center or financial services setting. Proficiency with computers and ability to navigate multiple software applications simultaneously. Excellent communication skills, both verbal and written, with a professional phone presence. Availability to work full-time shifts, including evenings, weekends, and holidays as needed. Skills Strong active listening and problem-solving abilities to de-escalate situations and provide solutions. Empathy and patience in handling diverse customer needs, from routine queries to upset clients. Multitasking prowess in a high-volume environment with typing speed of at least 35 WPM. Familiarity with banking terminology, products, and customer relationship management (CRM) tools like Salesforce. Adaptability to remote work setups, including reliable high-speed internet and a quiet workspace. Company Info Hancock Whitney is a community-focused bank with over 150 years of history, offering a full suite of personal and business banking services across Louisiana, Mississippi, Alabama, and Florida. We pride ourselves on fostering a supportive culture that values innovation, integrity, and employee growth in a dynamic financial landscape. Benefits Competitive salary with performance-based incentives and annual bonuses. Comprehensive health, dental, and vision insurance, plus 401(k) matching and paid time off. Remote work stipend for home office setup, ongoing training programs, and employee assistance resources. Access to wellness programs, tuition reimbursement, and volunteer time off to support work-life balance. Growth Opportunities Advance your career through structured training paths to senior representative, supervisor, or specialized banking roles. Participate in leadership development programs and cross-functional projects to build expertise in fintech and customer experience. Join a company committed to promoting from within, with clear paths to long-term success in financial services.