Job Overview Outsourced is seeking a dedicated Customer Service Representative for our office-based position at SM North in North Carolina. This full-time role is perfect for individuals passionate about delivering outstanding customer experiences, handling inquiries, and ensuring client satisfaction in a professional office setting. As part of our growing team, you will play a key role in supporting our clients' customer service operations, leveraging your communication skills to make a real impact. Key Responsibilities In this position, you will respond promptly to customer inquiries via phone, email, and chat, resolving issues related to products, services, billing, and technical support. You will document all interactions accurately in our CRM system, escalate complex matters to appropriate teams, and follow up to ensure resolutions meet customer expectations. Additionally, you will identify opportunities to upsell or cross-sell services, maintain up-to-date knowledge of company policies and products, and contribute to team meetings by sharing insights on customer trends and feedback. Collaborating closely with colleagues, you will help maintain high service standards while adapting to peak call volumes and diverse customer needs. Required Qualifications Candidates must have a high school diploma or equivalent, with at least one year of customer service experience in a call center or office environment preferred. Strong proficiency in English is essential, both written and verbal, along with familiarity with basic computer applications such as Microsoft Office and CRM software. A professional demeanor, ability to multitask in a fast-paced setting, and commitment to punctuality for office-based shifts are required. Skills Exceptional active listening and empathy skills are crucial for understanding customer concerns and providing tailored solutions. Excellent problem-solving abilities, with a knack for de-escalating tense situations, will set you apart. Proficiency in typing (at least 35 WPM) and data entry accuracy ensures efficient handling of interactions. Strong organizational skills help manage multiple channels simultaneously, while a positive attitude and teamwork orientation foster a collaborative office culture. Company Info Outsourced is a leading provider of customer experience solutions, helping businesses scale their support operations through expert teams in prime locations like SM North. We pride ourselves on a supportive work environment that values employee growth and work-life balance, operating from modern office spaces equipped with the latest technology. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, paid time off, and performance-based bonuses. Enjoy perks like free parking at SM North, team-building events, and employee assistance programs to support your well-being. Growth Opportunities Outsourced invests in your development with ongoing training programs, career advancement paths to supervisory roles, and skill-building workshops. High performers can progress to team lead or quality assurance positions, with opportunities to relocate or specialize in areas like technical support or sales enablement.