Alignment Health is dedicated to transforming the healthcare experience for seniors and underserved populations through innovative care solutions. We are seeking a compassionate and skilled Bilingual Customer Service Representative to join our remote team and serve as the first point of contact for our members. In this vital role, you will handle a high volume of inbound calls and written inquiries while providing outstanding service that reflects our commitment to accessible, high-quality care. The position involves answering member questions about benefits, eligibility, claims status, and plan details while ensuring every interaction is handled with empathy, accuracy, and cultural sensitivity. You will document all communications in our system, escalate complex issues to appropriate departments when necessary, and consistently meet performance metrics related to response time and member satisfaction. Additional duties include educating members about available resources, guiding them through enrollment processes, and assisting with appointment scheduling or care coordination needs. Candidates must be fluent in both English and Spanish with strong verbal and written communication abilities. A high school diploma or equivalent is required, along with at least one year of customer service experience preferably in healthcare or insurance. Proficiency with CRM systems, Microsoft Office Suite, and the ability to navigate multiple databases simultaneously are essential. Candidates should demonstrate patience, problem-solving skills, and the capacity to remain calm under pressure while managing sensitive health-related inquiries. Alignment Health offers a supportive, mission-driven environment with opportunities for professional development and career advancement. Team members enjoy competitive compensation, comprehensive health benefits, paid time off, and retirement savings options. We provide ongoing training to ensure representatives stay current with healthcare regulations and company policies. This fully remote position allows you to work from anywhere within Arizona while contributing to meaningful work that improves healthcare access for vulnerable populations. With clear pathways for growth into senior representative, team lead, or supervisory roles, Alignment Health is committed to helping employees build lasting careers in healthcare customer service.