SBM Management Services, LP is seeking a dedicated Customer Service Representative to join our team in Santa Clara, California. This full-time position offers an excellent opportunity to provide high-quality customer support while building valuable professional experience in the facilities management industry. The Customer Service Representative serves as the primary point of contact for clients, handling inquiries, resolving concerns, and ensuring all service requests are addressed promptly and professionally. This role requires strong interpersonal skills and the ability to manage multiple priorities while maintaining a positive and helpful demeanor at all times. Key responsibilities include answering incoming calls and responding to email inquiries in a timely manner, processing service requests and coordinating with field teams to ensure completion, maintaining accurate records of customer interactions and feedback, following up on outstanding issues to guarantee customer satisfaction, and escalating complex matters to appropriate management when necessary. Additional duties involve updating customer information in company databases, preparing service reports and documentation, assisting with billing inquiries and account management, collaborating with internal departments to resolve service issues, and participating in training sessions to stay current with company policies and procedures. Qualified candidates must possess a high school diploma or equivalent, with previous customer service experience preferred. Strong verbal and written communication skills are essential, along with proficiency in Microsoft Office applications and customer relationship management systems. The ideal candidate demonstrates patience, problem-solving abilities, and a commitment to delivering outstanding service. SBM Management Services, LP is a leading provider of integrated facilities solutions, serving clients across various industries with comprehensive cleaning, maintenance, and support services. Our company values teamwork, integrity, and continuous improvement, creating a supportive work environment for all employees. We offer competitive compensation, comprehensive health benefits including medical, dental, and vision coverage, a 401(k) retirement savings plan with company match, paid time off, and opportunities for professional development. Employees also benefit from ongoing training programs and clear pathways for career advancement within the organization. Join our team and grow with a company committed to excellence and employee success.