Job Overview Saint Clare's Health, a leading healthcare provider in Arkansas, is looking for a dedicated part-time Customer Service Representative to join our patient-centered team. In this role, you will serve as the first point of contact for patients, families, and healthcare professionals, ensuring smooth communication and support across our services. This position offers a meaningful opportunity to contribute to compassionate care in a dynamic healthcare environment, working flexible hours to meet community needs. Key Responsibilities You will manage incoming calls, emails, and online inquiries with professionalism and speed, providing accurate information about appointments, billing, and services. Resolve patient concerns by listening actively, troubleshooting issues, and escalating complex matters to appropriate departments while maintaining confidentiality under HIPAA guidelines. Update patient records in our electronic systems, schedule appointments, and follow up on feedback to improve service quality. Collaborate with clinical staff to coordinate care logistics and participate in quality assurance initiatives to uphold our high standards of patient satisfaction. Required Qualifications A high school diploma or equivalent is required; an associate's degree in healthcare administration, business, or a related field is preferred. At least one year of customer service experience, ideally in healthcare or a call center setting. Proficiency in Microsoft Office Suite and familiarity with electronic health records (EHR) systems. Must pass a background check and drug screening, with strong adherence to healthcare regulations. Skills Exceptional verbal and written communication skills are essential, paired with active listening and empathy to handle sensitive situations. Strong problem-solving abilities and multitasking in a fast-paced environment, with a customer-first mindset. Technical proficiency in CRM software, telephony systems, and data entry. Excellent organizational skills, attention to detail, and the ability to work independently or in a team. Cultural sensitivity and patience are key for diverse patient interactions. Company Info Saint Clare's Health is committed to delivering top-tier medical care across Arkansas, with a focus on community wellness, innovative treatments, and compassionate service. Our facilities feature state-of-the-art technology and a supportive culture that values employee growth and work-life balance. Benefits As a part-time employee, enjoy competitive pay, flexible scheduling, and comprehensive health benefits including medical, dental, and vision coverage prorated for hours worked. Additional perks include paid time off accrual, employee assistance programs, tuition reimbursement, and access to wellness initiatives. We offer retirement plan contributions and professional development opportunities to support your career. Growth Opportunities Advance your career within our organization through internal training programs, certifications in healthcare customer service, and pathways to full-time roles or supervisory positions. We encourage participation in cross-departmental projects and leadership development, fostering long-term growth in the healthcare sector.