Job Overview Robert Half, a leading talent solutions and business consulting firm, is seeking a dedicated Customer Service Representative to join our Chicago, IL office. In this full-time role, you will play a vital part in providing top-tier support to our diverse client base, ensuring their needs are met with professionalism and efficiency. As a key member of our customer service team, you will handle inquiries, resolve issues, and foster long-term relationships that drive business success. Key Responsibilities You will respond promptly to customer inquiries through multiple channels including phone, email, and live chat, delivering accurate information and solutions. Troubleshooting common issues, processing orders or returns, and escalating complex matters to appropriate teams will be central to your daily tasks. Maintaining detailed records of customer interactions in our CRM system, achieving performance metrics such as response times and satisfaction scores, and collaborating with sales and support teams to enhance the customer experience are essential. Additionally, you will identify opportunities for upselling services and contribute feedback to improve processes. Required Qualifications A high school diploma or equivalent is required, with an associate's or bachelor's degree in business, communications, or a related field preferred. At least 1-2 years of experience in a customer service or call center environment is necessary, along with familiarity with CRM software such as Salesforce or Zendesk. Proven ability to handle high-volume calls and multitask effectively in a fast-paced setting is crucial. Skills Strong verbal and written communication skills are a must, complemented by exceptional active listening and problem-solving abilities. Proficiency in Microsoft Office Suite, including Outlook and Excel, and comfort with customer service tools. You should demonstrate empathy, patience, and resilience under pressure, with a customer-centric mindset and the ability to work independently or in a team. Basic knowledge of office equipment and typing speed of at least 40 WPM is advantageous. Company Info Robert Half is a global leader in professional services, specializing in accounting, finance, technology, and administrative staffing. With a presence in major cities like Chicago, we connect talented professionals with rewarding opportunities at top organizations. Our commitment to innovation and employee development has made us a trusted partner for businesses worldwide. Benefits We offer competitive compensation, comprehensive health, dental, and vision insurance, 401(k) with company match, paid time off, and flexible spending accounts. Enjoy professional development programs, tuition reimbursement, and employee assistance programs to support your well-being. Growth Opportunities Advance your career through internal promotions, specialized training in customer relationship management, and leadership development paths. Robert Half provides mentorship, performance-based incentives, and exposure to diverse industries for long-term professional growth.