Guest Supply is a trusted leader in providing hospitality products and solutions to hotels, restaurants, and other service-oriented businesses across the nation. The Customer Service Representative position offers the flexibility of working remotely from the West Coast while supporting clients during Pacific Standard Time hours. This full-time role is ideal for professionals who are passionate about delivering outstanding service and building lasting customer relationships in the hospitality industry. In this position, you will serve as the primary point of contact for customers, handling inquiries, processing orders, and resolving issues promptly and professionally. Key responsibilities include managing high volumes of inbound and outbound communications via phone and email, maintaining accurate customer records in company systems, coordinating with internal teams to ensure timely order fulfillment, and providing product information and recommendations tailored to each client's needs. You will also monitor account activity, follow up on outstanding requests, and contribute to continuous improvement initiatives by sharing customer feedback with relevant departments. To succeed in this role, candidates should have at least two years of customer service experience, preferably within the hospitality, distribution, or supply chain sectors. Strong communication and active listening skills are essential, along with proficiency in Microsoft Office applications and customer relationship management software. The ideal candidate demonstrates excellent problem-solving abilities, attention to detail, and the capacity to thrive in a fast-paced, team-oriented environment while managing multiple priorities independently. Guest Supply values its employees and offers a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) retirement savings plan with company match, paid time off, and opportunities for professional development. Employees also enjoy the convenience and work-life balance that comes with a remote position supported by modern technology and collaborative virtual teams. Career growth opportunities at Guest Supply include advancement into senior customer service roles, team leadership positions, account management, and specialized support functions. The company is committed to fostering a culture of continuous learning and internal mobility, empowering team members to expand their skills and progress within the organization.