Job Overview Recology, a leader in sustainable waste management and recycling services, is seeking a dedicated Customer Service Specialist 1 to join our team in Washington state. In this full-time role, you will be the first point of contact for customers, providing top-tier support to enhance their experience with our environmentally responsible services. If you thrive in a fast-paced environment and are passionate about customer satisfaction, this position offers a rewarding opportunity to make a positive impact. Key Responsibilities You will handle a high volume of inbound customer inquiries via phone, email, and online chat, addressing questions about billing, service schedules, recycling guidelines, and account management. Resolve complaints efficiently by troubleshooting issues, coordinating with operations teams, and following up to ensure complete resolution. Accurately document all interactions in our CRM system to maintain detailed records and support data-driven improvements. Educate customers on Recology's sustainable practices, promoting recycling programs and waste reduction initiatives. Collaborate with cross-functional teams to escalate complex matters and contribute to process enhancements that boost service quality. Perform data entry, generate reports, and monitor service metrics to identify trends and opportunities for better customer experiences. Required Qualifications High school diploma or equivalent is required; associate's degree in business, communications, or a related field preferred. At least one year of experience in customer service, call center, or retail support roles. Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word. Familiarity with CRM software such as Salesforce or similar platforms is a plus. Must be authorized to work in the U.S. and able to pass a background check. Skills Exceptional verbal and written communication skills with a customer-focused mindset. Strong problem-solving abilities and the capacity to remain calm under pressure. Excellent active listening and empathy to build rapport with diverse customers. Multitasking prowess in a dynamic, high-call-volume setting. Basic technical aptitude for navigating software tools and databases. Team-oriented with a commitment to sustainability and community service. Company Info Recology is California's largest fully integrated waste and recycling company, now expanding services in Washington. We prioritize innovation in resource recovery, diverting millions of tons from landfills annually. Our mission-driven culture emphasizes employee growth, work-life balance, and environmental stewardship, fostering a collaborative workplace where your contributions matter. Benefits We offer competitive compensation, comprehensive health, dental, and vision insurance, plus a robust 401(k) with company match. Enjoy paid time off, holiday pay, employee assistance programs, and tuition reimbursement. Additional perks include wellness incentives, sustainable commuting benefits, and opportunities for community involvement. Growth Opportunities Recology invests in your professional development through ongoing training, leadership programs, and clear career paths. Advance to senior specialist, supervisor, or management roles based on performance. Join a company that values internal promotions and long-term employee success in the growing green economy.