Job Overview Disabled Veteran Solutions is seeking a dedicated Remote Customer Service Agent to join our team in a full-time capacity. This role allows you to work from anywhere in Georgia, delivering top-tier customer support to our clients, with a special focus on serving disabled veterans and their families. As a key member of our customer service team, you will handle inquiries, resolve issues, and ensure every interaction reflects our commitment to compassion and excellence. Key Responsibilities In this position, you will respond promptly to customer inquiries via phone, email, and chat, providing accurate information and solutions to meet their needs. You will troubleshoot common issues, escalate complex cases to appropriate departments, and maintain detailed records of all interactions in our CRM system. Additionally, you will contribute to customer satisfaction by following up on resolved cases, gathering feedback, and identifying opportunities for process improvements. Collaboration with team members and other departments will be essential to deliver seamless service. Required Qualifications A high school diploma or equivalent is required, along with at least one year of customer service experience, preferably in a remote or call center environment. Strong proficiency in English communication, both verbal and written, is mandatory. You must have reliable high-speed internet, a quiet workspace, and familiarity with basic computer applications such as Microsoft Office or Google Workspace. Availability to work full-time hours, including potential evenings or weekends, is necessary. Skills Exceptional active listening and empathy are crucial, paired with problem-solving abilities to handle diverse customer scenarios. Proficiency in customer relationship management (CRM) software, multitasking in a fast-paced setting, and basic technical troubleshooting will set you apart. Strong organizational skills, attention to detail, and a positive attitude are also key to success in this role. Company Info Disabled Veteran Solutions is a mission-driven organization dedicated to supporting disabled veterans through innovative solutions, resources, and advocacy. Based in Georgia, we pride ourselves on a veteran-friendly culture that values integrity, teamwork, and community impact. Our remote-first approach enables us to attract top talent nationwide while fostering a supportive, inclusive environment. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision, along with a 401(k) retirement plan with company matching. Enjoy generous paid time off, remote work stipends for home office setup, and employee assistance programs tailored to veteran needs. Additional perks include professional development reimbursements and team-building virtual events. Growth Opportunities At Disabled Veteran Solutions, career advancement is a priority. High performers can progress to senior agent roles, team lead positions, or specialized departments like quality assurance or training. We provide ongoing training, certifications in customer service excellence, and mentorship programs to support your professional journey. Join us to grow while making a meaningful difference.