Join First Citizens Bank as a Customer Service Representative I in a fully remote position based in Phoenix, Arizona. In this role, you will serve as the primary point of contact for customers seeking assistance with banking products and services. You will handle inbound calls, respond to inquiries, and resolve issues efficiently while maintaining a high standard of service excellence. Key Responsibilities include answering customer questions regarding accounts, products, and services, processing transactions accurately, and providing guidance on banking procedures. You will document all customer interactions in the system, escalate complex issues when necessary, and follow up to ensure timely resolution. Additional duties involve educating customers about digital banking tools, promoting relevant products when appropriate, and adhering to all compliance and regulatory guidelines. Required Qualifications for this position include a high school diploma or equivalent, previous customer service experience preferably in banking or financial services, and strong verbal and written communication skills. Candidates must demonstrate the ability to handle multiple tasks simultaneously while maintaining accuracy and professionalism. Proficiency with computer systems and basic office software is essential. Skills required for success in this role encompass active listening, problem-solving, empathy, time management, and the ability to remain calm under pressure. Familiarity with customer relationship management tools and banking platforms will be advantageous. A commitment to delivering outstanding customer experiences and a collaborative mindset are highly valued. First Citizens Bank is a leading financial institution dedicated to serving individuals, families, and businesses with integrity and innovation. The company values its employees and fosters a supportive work environment focused on growth and development. Benefits offered include competitive compensation, comprehensive health coverage, retirement savings plans, paid time off, and employee assistance programs. Team members also enjoy opportunities for professional development through training programs and career advancement pathways within the organization. Growth Opportunities are abundant at First Citizens Bank. Employees are encouraged to pursue internal mobility, participate in leadership development initiatives, and expand their expertise through continuous learning. High-performing representatives may progress into senior customer service roles, team leadership positions, or specialized areas within the bank.