Job Overview Infinite Computer Solutions is seeking a dedicated Call Center Customer Service Representative to join our dynamic team in California. In this full-time position, you will be the first point of contact for our valued customers, providing top-tier support via phone, email, and chat to enhance customer satisfaction and loyalty. As part of a leading IT services and consulting firm, you will contribute to delivering seamless solutions that drive business success. Key Responsibilities You will manage a high volume of inbound calls, addressing customer inquiries, troubleshooting technical issues, and processing orders efficiently. Responsibilities include actively listening to customer needs, documenting interactions in our CRM system, and escalating complex cases to specialized teams. You will upsell products or services when appropriate, follow up on unresolved issues to ensure resolution, and maintain accurate records of all communications. Additionally, you will adhere to call handling scripts, meet performance metrics such as average handle time and first-call resolution, and participate in quality assurance reviews to continuously improve service delivery. Required Qualifications A high school diploma or equivalent is required; an associate's or bachelor's degree in business, communications, or a related field is preferred. Previous experience in a call center or customer service environment, ideally within the IT or tech sector, is essential. Candidates must possess excellent English communication skills, both verbal and written, and be comfortable working in a fast-paced environment. Proficiency with computer systems, including Microsoft Office and CRM software like Salesforce or Zendesk, is necessary. Availability for full-time hours, including potential evenings, weekends, or shifts, is required. Skills Strong active listening and problem-solving abilities are crucial, along with empathy and patience to handle diverse customer interactions. Technical aptitude for quick learning of company products and systems, multitasking skills to manage multiple channels, and a customer-centric mindset focused on positive outcomes. Proficiency in typing (at least 35 WPM), data entry accuracy, and conflict resolution techniques will set you apart. Team collaboration and adaptability to feedback are also key. Company Info Infinite Computer Solutions is a global leader in IT consulting, digital transformation, and technology services, with a strong presence in California. We empower businesses through innovative solutions in cloud computing, cybersecurity, and application development, serving Fortune 500 clients worldwide. Our California office fosters a collaborative, inclusive culture committed to employee growth and work-life balance. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, 401(k) with company match, paid time off, and holiday pay. Additional perks include performance bonuses, tuition reimbursement, employee assistance programs, and wellness initiatives to support your professional and personal well-being. Growth Opportunities At Infinite Computer Solutions, career advancement is a priority. Excelling in this role can lead to senior representative positions, team lead roles, or transitions into account management and operations. We provide ongoing training, certifications in customer service excellence and IT fundamentals, mentorship programs, and clear paths for promotion within our expanding organization.