Job Overview: Mohawk Industries, a global leader in flooring solutions, is seeking a dedicated Customer Service Representative to join our team in Plano, Texas. In this full-time position, you will play a vital role in delivering exceptional support to our valued customers, ensuring their needs are met efficiently and professionally. As part of our customer service team, you will contribute to maintaining Mohawk's reputation for quality and reliability in the flooring industry. Key Responsibilities: You will handle a high volume of customer inquiries via phone, email, and chat, providing accurate information about products, orders, and services. Resolving customer complaints and issues promptly while escalating complex matters to appropriate departments is essential. Responsibilities include processing orders, tracking shipments, updating customer records in CRM systems, and collaborating with sales, logistics, and quality assurance teams to ensure seamless service delivery. You will also generate reports on customer interactions, identify trends, and suggest improvements to enhance the customer experience. Required Qualifications: A high school diploma or equivalent is required; an associate's or bachelor's degree in business, communications, or a related field is preferred. At least 1-2 years of experience in customer service, call center, or retail support roles is necessary. Proficiency in Microsoft Office Suite, particularly Excel and Outlook, and familiarity with CRM software such as Salesforce or Zendesk are highly desirable. Strong communication skills, both verbal and written, are a must, along with the ability to multitask in a fast-paced environment. Skills: Excellent problem-solving abilities, empathy, and active listening are key to success in this role. You should demonstrate patience, attention to detail, and a customer-centric mindset. Technical aptitude for navigating multiple systems simultaneously, time management, and basic data entry skills are essential. The ability to work independently and as part of a team, with a positive attitude toward achieving service level agreements (SLAs), will set you apart. Company Info: Mohawk Industries is one of the world's largest flooring manufacturers, producing innovative carpet, hardwood, laminate, and tile products for residential and commercial markets. Headquartered in Calhoun, Georgia, with operations across North America, we pride ourselves on sustainability, innovation, and employee development. Our Plano facility supports regional distribution and customer engagement for the Southwest market. Benefits: We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, 401(k) retirement savings with company match, paid time off, and holiday pay. Additional perks include employee discounts on Mohawk products, tuition reimbursement, and wellness programs to support your work-life balance. Growth Opportunities: Mohawk fosters career advancement through internal training programs, leadership development courses, and mentorship opportunities. High performers can progress to senior representative, supervisor, or specialized roles in customer success or operations, with clear paths to management positions within our dynamic organization.