Job Overview Join Qualfon as a Remote Pharmacy Customer Service Representative in Oklahoma, a full-time role perfect for detail-oriented individuals passionate about healthcare and customer support. Work from anywhere in the state, assisting pharmacy clients with inquiries, prescription processing, and ensuring compliance with regulations while providing top-tier service in a dynamic remote environment. Key Responsibilities Respond promptly to customer inquiries via phone, email, and chat regarding pharmacy services, medication information, and order status. Process prescription refills, transfers, and new orders accurately while verifying insurance details and maintaining patient confidentiality in line with HIPAA standards. Troubleshoot issues such as billing discrepancies, delivery delays, and medication interactions, escalating complex cases to pharmacists or supervisors as needed. Document all interactions in CRM systems, update customer records, and follow up to resolve open issues. Collaborate with pharmacy teams to support inventory checks, promotional offers, and special requests, contributing to high customer satisfaction scores. Participate in quality assurance reviews and training sessions to stay updated on pharmaceutical products, policies, and best practices. Required Qualifications High school diploma or equivalent required; associate's degree in healthcare, business, or related field preferred. Minimum of 1-2 years of customer service experience, ideally in pharmacy, healthcare, or call center settings. Familiarity with pharmacy terminology, prescription processes, and insurance protocols is essential. Must be authorized to work in the US and able to pass a background check and drug screening. Skills Exceptional verbal and written communication skills with a friendly, empathetic demeanor. Strong active listening and problem-solving abilities to handle diverse customer needs. Proficiency in computer systems, including CRM software, Microsoft Office, and pharmacy management tools. High attention to detail for accurate data entry and compliance. Ability to multitask in a fast-paced remote setting while maintaining composure under pressure. Basic knowledge of medical terminology and customer relationship management principles. Company Info Qualfon is a leading global provider of customer experience solutions, specializing in outsourced services for healthcare, retail, and tech industries. With a commitment to innovation and employee success, we operate in multiple countries, emphasizing work-life balance and professional development in our remote-first culture. Benefits Competitive compensation package with performance-based incentives. Comprehensive health, dental, and vision insurance, plus 401(k) matching. Generous paid time off, including vacation, sick days, and holidays. Remote work setup support with home office stipend. Ongoing training programs and career advancement paths. Employee wellness programs and flexible scheduling options. Growth Opportunities Advance your career within Qualfon through internal promotions to senior representative, team lead, or supervisory roles. Access specialized training in pharmacy operations, leadership, and advanced customer service techniques. Participate in cross-functional projects and gain exposure to global teams, building skills for long-term success in healthcare customer service.