Job Overview Mohawk Industries is currently hiring a Customer Service Representative to join our team in Lenexa, Kansas. This full-time position plays a vital role in supporting our customers by providing timely, accurate, and friendly service. As a key point of contact, the representative will handle a variety of customer interactions, ensuring satisfaction and building lasting relationships with clients across multiple channels. Key Responsibilities The Customer Service Representative will manage incoming customer inquiries through phone, email, and chat platforms, providing clear and helpful responses. This role involves processing orders, tracking shipments, and assisting with product information or account questions. Representatives are expected to document all interactions accurately in company systems, escalate complex issues when needed, and collaborate with internal teams to resolve concerns efficiently. Additional duties include maintaining up-to-date knowledge of company products, policies, and procedures while meeting performance metrics related to response time and customer satisfaction. Required Qualifications Candidates must possess a high school diploma or equivalent, with previous customer service experience preferred. Strong communication skills, both verbal and written, are essential. Applicants should demonstrate the ability to handle multiple tasks simultaneously in a fast-paced environment while maintaining accuracy and professionalism. Skills Proficiency in customer relationship management software and Microsoft Office applications is required. The ideal candidate will have excellent problem-solving abilities, patience, and a customer-first mindset. Attention to detail, time management, and the capacity to work both independently and as part of a team are highly valued. Company Info Mohawk Industries is a global leader in flooring solutions, committed to innovation, quality, and sustainability. With a strong presence across North America, the company offers employees the opportunity to contribute to meaningful work within a supportive and dynamic organization. Benefits Employees enjoy competitive compensation, comprehensive health and wellness benefits, retirement savings plans, and paid time off. Mohawk Industries also provides resources for professional development and career advancement. Growth Opportunities This role offers clear pathways for advancement within the customer service department and across other areas of the organization. Team members who demonstrate strong performance and leadership potential may be considered for supervisory or specialized positions as they grow with the company.