TriHealth is seeking a dedicated Customer Service Representative to join our team in Chicago, Illinois. In this full-time role, you will serve as the primary point of contact for patients, clients, and stakeholders, ensuring every interaction reflects the highest standards of professionalism and care. The Customer Service Representative plays a vital role in maintaining TriHealth’s reputation for excellence by addressing inquiries, resolving concerns, and facilitating smooth communication across departments. Key responsibilities include answering inbound calls and emails in a timely and courteous manner, providing accurate information about services, policies, and procedures, and guiding callers through appointment scheduling, billing questions, and general inquiries. You will also document all interactions in the company’s CRM system, escalate complex issues to appropriate teams when necessary, and follow up to ensure complete resolution. Additional duties involve maintaining confidentiality of patient information in compliance with HIPAA regulations, collaborating with internal departments to streamline service delivery, and participating in ongoing training to stay current with TriHealth’s offerings and industry best practices. Required qualifications include a high school diploma or equivalent, with previous customer service experience in a healthcare or call center environment strongly preferred. Candidates must demonstrate excellent verbal and written communication skills, strong attention to detail, and the ability to handle multiple tasks simultaneously in a fast-paced setting. Proficiency with standard office software and customer relationship management tools is essential. Essential skills for success in this position include active listening, empathy, conflict resolution, time management, and adaptability. TriHealth values team members who are patient-focused, solution-oriented, and committed to continuous improvement. As a leading healthcare organization, TriHealth is dedicated to creating a supportive work environment that promotes both professional development and personal well-being. Employees enjoy a comprehensive benefits package that includes medical, dental, and vision coverage, retirement savings plans, paid time off, and wellness programs. TriHealth also invests in employee growth through ongoing training sessions, leadership development opportunities, and clear pathways for career advancement within the organization. This is an excellent opportunity for individuals passionate about healthcare and customer service to make a meaningful impact while building a rewarding career with a respected employer.