Job Overview: HSN, a leading home shopping network and e-commerce innovator, is seeking a dedicated Customer Service Specialist to join our Tennessee team. In this full-time role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting positive interactions across multiple channels. As a key representative of our brand, you will contribute to HSN's mission of delivering seamless shopping experiences to millions of customers nationwide. Key Responsibilities: Respond promptly to customer inquiries via phone, email, live chat, and social media, providing accurate information about products, orders, shipping, and returns. Troubleshoot and resolve complaints efficiently, escalating complex issues to appropriate departments while maintaining a positive and professional demeanor. Process orders, updates, and cancellations accurately in our CRM systems, upsell products when appropriate, and gather feedback to improve service quality. Collaborate with sales, logistics, and product teams to ensure cohesive customer support. Maintain detailed records of interactions, monitor service metrics, and contribute to team goals for response times and satisfaction scores. Stay updated on company policies, product catalogs, and promotions to deliver informed assistance. Required Qualifications: High school diploma or equivalent required; associate's or bachelor's degree in business, communications, or related field preferred. Minimum of 1-2 years of customer service experience in retail, e-commerce, or call center environments. Proficiency in customer relationship management (CRM) software, Microsoft Office Suite, and telephony systems. Excellent communication skills, both verbal and written, with the ability to handle high-volume interactions. Skills: Strong active listening and empathy to understand customer needs. Problem-solving abilities to de-escalate situations and find quick resolutions. Multitasking in a fast-paced setting while maintaining accuracy. Technical savvy with chat tools, email platforms, and order management systems. Team-oriented mindset with adaptability to shifting priorities. Knowledge of e-commerce processes, payment systems, and customer retention strategies is a plus. Company Info: HSN (Home Shopping Network) is a pioneer in live interactive shopping, blending television, online platforms, and mobile apps to connect customers with unique products from top brands. Headquartered in Florida with operations across the U.S., including Tennessee, HSN fosters a vibrant, customer-first culture that values innovation and employee growth. Benefits: Competitive compensation package with performance-based incentives. Comprehensive health, dental, and vision insurance; 401(k) with company match; paid time off, holidays, and flexible scheduling. Employee discounts on HSN products, tuition reimbursement, and wellness programs to support work-life balance. Growth Opportunities: Advance your career within HSN's supportive environment through ongoing training, leadership development programs, and clear paths to roles like Team Lead, Supervisor, or Customer Experience Manager. We invest in your professional journey with mentorship, skill-building workshops, and cross-functional exposure to fuel long-term success.