Job Overview The Penso Agency is seeking a motivated Remote Customer Service & Sales Representative to join our dynamic team. This full-time position focuses on managing inbound leads, providing top-tier customer service, and driving sales conversions without any cold calling. Work remotely from anywhere, leveraging your communication skills to help clients find the perfect solutions while enjoying a rewarding commission-based structure. Key Responsibilities Respond promptly to inbound customer inquiries via phone, email, and chat, ensuring every interaction is professional and solution-oriented. Qualify leads, understand customer needs, and present tailored products or services to facilitate smooth sales closings. Maintain accurate records of customer interactions, sales activities, and outcomes in our CRM system. Collaborate with the team to resolve complex issues, upsell opportunities, and achieve monthly targets. Continuously improve customer satisfaction scores through active listening and follow-up support. Participate in training sessions and team meetings to stay updated on products, promotions, and best practices. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in business, communications, or related field preferred. At least 1-2 years of experience in customer service, sales, or call center environments. Proven track record in handling inbound calls and achieving sales goals. Comfortable working independently in a remote setup with reliable internet and a quiet workspace. Must be authorized to work in the US and available for full-time hours, typically 40 per week with flexible shifts. Skills Excellent verbal and written communication skills with a friendly, persuasive tone. Strong active listening and problem-solving abilities to address customer concerns effectively. Proficiency in CRM software, Microsoft Office, and remote collaboration tools like Zoom or Slack. High emotional intelligence to build rapport and handle objections gracefully. Self-motivated with solid time management to meet deadlines and quotas. Basic sales techniques, including needs assessment and closing strategies. Company Info The Penso Agency is a leading remote-first agency specializing in customer acquisition and sales solutions for various industries. We pride ourselves on a supportive culture that values work-life balance, innovation, and employee growth. Based in Massachusetts but operating nationwide, we empower our team with cutting-edge tools and ongoing training to succeed in a competitive market. Benefits Competitive base salary plus uncapped commissions and performance bonuses. Comprehensive health, dental, and vision insurance plans. Generous paid time off, including vacation, sick days, and holidays. Remote work setup support, including home office stipend and equipment allowances. Professional development opportunities with free online courses and certifications. Team-building events, wellness programs, and employee recognition initiatives. Growth Opportunities Excel in this role and advance to senior sales positions, team lead, or management tracks with clear promotion paths. Access mentorship programs and leadership training to build your career. Many team members have doubled their earnings within the first year through skill-building and performance incentives. Join a company invested in your long-term success and professional fulfillment.