Job Overview SkillOnNet, a leading innovator in the online gaming and iGaming industry, is seeking a dedicated Customer Service Representative to join our team in New Jersey. In this full-time position, you will play a vital role in providing top-tier support to our global player base, ensuring seamless experiences across our cutting-edge platforms. As part of a collaborative and fast-paced team, you will contribute to maintaining our reputation for excellence in customer satisfaction and operational efficiency. Key Responsibilities You will handle a high volume of customer inquiries via phone, email, live chat, and social media, delivering prompt and accurate resolutions to issues ranging from account management to technical troubleshooting. Responsibilities include processing transactions, verifying customer information, escalating complex cases to specialized teams, and maintaining detailed records of all interactions in our CRM system. Additionally, you will proactively identify trends in customer feedback to suggest improvements, participate in quality assurance reviews, and contribute to team training sessions to uphold service standards. Expect to work in a 24/7 support environment, with shifts that may include evenings, weekends, and holidays to meet business needs. Required Qualifications Candidates must have a high school diploma or equivalent, with at least 1-2 years of experience in a customer service role, preferably in gaming, hospitality, or e-commerce. Strong proficiency in English is essential, both written and verbal, with excellent communication skills to interact with diverse international customers. Familiarity with online gaming platforms, payment systems, and basic computer troubleshooting is highly desirable. A valid work authorization in the US and the ability to pass a background check are required. Skills The ideal candidate excels in active listening, problem-solving, and empathy, with the ability to multitask in a fast-paced setting. Proficiency in customer service software such as Zendesk, Freshdesk, or similar CRM tools is crucial, alongside strong typing skills (at least 40 WPM) and knowledge of Microsoft Office Suite. Technical aptitude for navigating gaming interfaces, data entry accuracy, and a customer-centric mindset are key. Soft skills like patience, adaptability, and teamwork will set you apart in our supportive culture. Company Info SkillOnNet is a premier provider of online gaming solutions, powering some of the world's most successful casino and sports betting platforms. Headquartered with a strong US presence in New Jersey, we pride ourselves on innovation, integrity, and player-focused technology. Our team of experts delivers award-winning software to operators worldwide, fostering a vibrant workplace that values creativity and professional growth. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, plus generous paid time off and holiday pay. Enjoy perks like 401(k) matching, employee assistance programs, tuition reimbursement, and access to gaming industry events. Our modern office in New Jersey features ergonomic workspaces, on-site fitness facilities, and complimentary meals during shifts. Growth Opportunities At SkillOnNet, career advancement is a priority. High performers can progress to senior representative, team lead, or specialized roles in quality assurance and operations. We provide ongoing training, certifications in customer service excellence, and mentorship programs to support your professional development in the thriving iGaming sector.