Griffith Foods is seeking a dedicated Customer Service Representative to join our manufacturing team in Alsip, Illinois. This full-time position plays a vital role in maintaining strong client relationships while supporting the production and distribution of high-quality food ingredients. The representative will serve as the primary point of contact for customers, addressing inquiries, processing orders, and resolving issues with professionalism and efficiency. Key responsibilities include managing incoming customer communications through phone, email, and digital platforms, processing orders accurately into company systems, and coordinating with production, logistics, and quality assurance teams to ensure timely fulfillment. The role involves tracking shipments, handling returns or complaints, updating customer records, and preparing regular reports on service metrics. Representatives will also support new product launches by communicating specifications and availability to clients while maintaining compliance with food safety and industry regulations. Candidates must possess a high school diploma or equivalent along with at least two years of customer service experience, preferably in manufacturing or food production. Strong communication skills, attention to detail, and proficiency in order management software and Microsoft Office applications are essential. The ability to work under pressure, solve problems quickly, and maintain positive relationships with both internal teams and external customers is required. Griffith Foods offers a collaborative work environment within a growing global organization committed to innovation and quality. Employees benefit from competitive compensation packages, comprehensive health and wellness programs, retirement savings plans, and paid time off. Additional perks include professional development opportunities, tuition assistance, and employee recognition programs designed to support long-term career growth. Team members have access to ongoing training that builds both technical and leadership skills, positioning them for advancement into supervisory or specialized roles within the organization. With a focus on work-life balance and employee well-being, Griffith Foods fosters a culture where contributions are valued and career progression is encouraged.