Job Overview Bitsframe, a leading innovator in digital solutions, is seeking a motivated Assistant Account Manager & Customer Service Representative (CSR) to join our growing team in Illinois. This full-time position offers the opportunity to support key client accounts, provide top-tier customer service, and contribute to the company's success in a fast-paced environment. As a vital link between clients and our operations, you will play a crucial role in fostering long-term relationships and ensuring client satisfaction. Key Responsibilities In this role, you will assist in managing client accounts by monitoring ongoing projects, addressing inquiries, and resolving issues promptly. You will handle inbound and outbound customer communications via phone, email, and chat, ensuring every interaction reflects Bitsframe's commitment to excellence. Responsibilities include preparing account reports, coordinating with internal teams to meet client needs, upselling services when appropriate, and maintaining accurate CRM records. Additionally, you will support billing processes, track account performance metrics, and contribute to customer retention strategies through proactive follow-ups and feedback collection. Required Qualifications Candidates should have a high school diploma or equivalent, with a bachelor's degree in business, communications, or a related field preferred. At least 1-2 years of experience in customer service or account management is required, ideally within a tech or service-oriented industry. Proficiency in CRM software such as Salesforce or HubSpot, along with strong Microsoft Office skills, is essential. Excellent verbal and written communication abilities are a must, as is the capacity to multitask in a dynamic setting. Skills The ideal candidate excels in relationship-building, problem-solving, and active listening. Key skills include time management, data entry accuracy, conflict resolution, and a customer-centric mindset. Technical aptitude for learning new software quickly, analytical thinking for performance tracking, and adaptability to shifting priorities are highly valued. Strong organizational skills and a positive, team-oriented attitude will set you apart. Company Info Bitsframe is a forward-thinking company specializing in custom digital frames and innovative tech products, headquartered in Illinois. We pride ourselves on a collaborative culture that values creativity, integrity, and employee development. Our team works together to deliver cutting-edge solutions that enhance user experiences worldwide. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, 401(k) matching, paid time off, and flexible spending accounts. Additional perks include professional development stipends, team-building events, and wellness programs to support work-life balance. Growth Opportunities At Bitsframe, we invest in your future with clear paths to advancement, including promotions to full Account Manager roles, leadership training programs, and access to industry certifications. Join us to grow your career while making a meaningful impact on our clients and team.