The Penso Agency is seeking a dedicated Remote Customer Service & Sales Representative to manage inbound customer inquiries and sales opportunities. This full-time position allows you to work from anywhere in Texas while helping clients find the right solutions through consultative conversations. You will engage with warm leads who have already expressed interest in our services, eliminating the need for cold outreach and allowing you to focus on building relationships and closing deals. Key Responsibilities include answering incoming calls and responding to customer messages promptly, guiding prospects through the sales process by understanding their needs and recommending appropriate products or services, maintaining accurate records of all customer interactions in the CRM system, meeting monthly sales targets and customer satisfaction goals, collaborating with team members to share best practices and improve conversion rates, and staying up to date with product knowledge and company offerings to provide accurate information. Required Qualifications include a high school diploma or equivalent, previous experience in customer service or sales preferably in a call center environment, strong verbal and written communication skills, basic computer proficiency including CRM tools and Microsoft Office, and the ability to work independently in a remote setting. Candidates must be self-motivated, organized, and capable of managing their time effectively without direct supervision. Skills required for success in this role include active listening, persuasive communication, problem-solving abilities, resilience under pressure, and a customer-first mindset. The Penso Agency values team members who demonstrate integrity, professionalism, and a genuine desire to help others. We provide comprehensive training, ongoing coaching, and the tools necessary to excel in a remote work environment. Company Info: The Penso Agency is a growing organization committed to delivering outstanding customer experiences and innovative solutions. We foster a supportive culture that encourages professional development and recognizes individual contributions. Employees enjoy the flexibility of remote work combined with a structured support system that promotes both personal and career growth. Benefits include competitive base pay with uncapped commission potential, flexible scheduling options, paid training programs, access to wellness resources, and opportunities for advancement into team lead or management positions. Growth Opportunities exist for high performers to move into senior sales roles, quality assurance, training, or leadership positions within the organization. We are dedicated to helping our team members build long-term careers while maintaining a healthy work-life balance.