Job Overview Harris Computer, a leading provider of software solutions for the public sector, is seeking a skilled Technical Customer Service Representative to join our dynamic team in Illinois. In this full-time role, you will serve as the primary point of contact for customers, providing technical support, troubleshooting software issues, and ensuring high levels of customer satisfaction. This position offers the opportunity to work with cutting-edge technology while contributing to mission-critical systems used by government and utility organizations worldwide. Key Responsibilities You will respond to customer inquiries via phone, email, and chat, diagnosing and resolving technical problems related to Harris Computer's suite of applications. Responsibilities include guiding users through software installations, updates, and configurations, escalating complex issues to senior support teams, and maintaining detailed records of interactions in our CRM system. Additionally, you will collaborate with product development teams to report bugs and suggest improvements, participate in training sessions to stay updated on product releases, and contribute to knowledge base articles for self-service support. A strong focus on customer success means proactively following up on resolved cases and identifying opportunities to upsell services or features. Required Qualifications Candidates must have a high school diploma or equivalent, with an associate's or bachelor's degree in computer science, information technology, or a related field preferred. At least 1-2 years of experience in technical support or customer service within a software environment is required, along with familiarity with Windows operating systems, SQL databases, and web-based applications. Proven ability to handle high-volume support tickets and meet SLAs is essential. Skills Excellent communication skills, both verbal and written, are crucial for explaining technical concepts to non-technical users. Proficiency in troubleshooting methodologies, ticketing systems like Zendesk or ServiceNow, and remote desktop tools is necessary. Strong problem-solving abilities, attention to detail, and the capacity to multitask in a fast-paced environment will set you apart. Knowledge of public sector software, such as ERP or utility management systems, is a plus, as is experience with customer relationship management (CRM) software. Company Info Harris Computer is part of Constellation Software Inc., a global leader in vertical market software with a commitment to innovation and customer-centric solutions. Headquartered in Canada with operations across North America, we empower public sector clients with reliable, scalable technology that improves efficiency and service delivery. Benefits We offer competitive compensation, comprehensive health, dental, and vision insurance, 401(k) matching, paid time off, and professional development reimbursement. Enjoy a supportive work culture with team-building events, flexible hours, and wellness programs designed to promote work-life balance. Growth Opportunities Harris Computer invests in employee growth through ongoing training, certifications in relevant technologies, and clear career paths from support specialist to team lead or product specialist roles. High performers can advance to management positions or transition into product development, with mentorship programs and performance-based promotions fostering long-term success.