Job Overview Sharecare is seeking a dedicated Customer Service Representative to join our remote team. In this full-time role, you will deliver outstanding support to our community of health-conscious users, assisting them with inquiries related to our innovative digital health platform. As a key point of contact, you will embody Sharecare's mission to empower individuals to take control of their well-being through personalized guidance and empathetic service. Working remotely from anywhere, you will contribute to a dynamic environment focused on improving lives through accessible health solutions. Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, and our online portal, ensuring high satisfaction rates. Troubleshoot technical issues with our app and web platform, guiding users through features like health tracking, goal setting, and virtual coaching. Document interactions accurately in our CRM system to maintain detailed records and support continuous service improvement. Collaborate with cross-functional teams, including product and clinical staff, to escalate complex issues and relay customer feedback for platform enhancements. Uphold compliance with HIPAA and data privacy standards while delivering personalized health advice and resources. Proactively identify upsell opportunities for premium features, contributing to customer retention and revenue growth. Participate in ongoing training to stay updated on health trends, product updates, and best practices in customer service. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in communications, healthcare, or related field preferred. Minimum of 1-2 years of customer service experience, ideally in healthcare, tech, or call center environments. Proficiency with customer relationship management (CRM) software and Microsoft Office suite. Excellent written and verbal communication skills with a friendly, patient demeanor. Ability to multitask in a fast-paced remote setting, managing multiple channels simultaneously. Skills Strong active listening and problem-solving abilities to address diverse customer needs. Empathy and cultural sensitivity to support a broad user base seeking health and wellness guidance. Technical aptitude for navigating digital platforms and learning new tools quickly. Time management and organizational skills to meet response time SLAs and daily targets. Resilience and adaptability in handling challenging interactions while maintaining positivity. Company Info Sharecare is a leading digital health company revolutionizing how people manage their health. Our platform connects users with personalized insights, virtual care, and community support, serving millions worldwide. Committed to innovation, we foster a collaborative culture that values work-life balance and employee growth in a fully remote framework. Benefits Competitive salary with performance-based incentives. Comprehensive health, dental, and vision insurance, plus mental health resources. Generous paid time off, including vacation, sick days, and wellness hours. 401(k) matching and employee stock purchase plan. Home office stipend and professional development reimbursement. Flexible remote work with optional team-building virtual events. Growth Opportunities Advance your career with structured training programs, mentorship, and clear paths to senior representative, team lead, or specialized roles in health support. Access leadership development courses and cross-training in health tech. Sharecare promotes from within, rewarding top performers with expanded responsibilities and impactful projects.