As a Customer Service Representative at Norsk Hydro, you will serve as the primary point of contact for customers across Pennsylvania, addressing inquiries, resolving issues, and ensuring a positive experience with the company's products and services. This full-time role requires strong communication abilities and a commitment to delivering timely, accurate, and professional assistance in a fast-paced industrial setting. Key responsibilities include managing inbound customer communications through phone, email, and digital channels, processing orders and service requests, and maintaining accurate records in company systems. You will investigate and resolve complaints, coordinate with internal departments such as sales, logistics, and technical support, and follow up to confirm customer satisfaction. Additional duties involve updating customer profiles, preparing reports on service metrics, and identifying opportunities to improve processes while adhering to company standards and regulatory requirements. Required qualifications include a high school diploma or equivalent, with previous experience in customer service or a related field preferred. Candidates should demonstrate excellent verbal and written communication skills, proficiency with standard office software, and the ability to manage multiple tasks efficiently. A collaborative attitude, attention to detail, and problem-solving mindset are essential for success in this position. Key skills for this role encompass active listening, conflict resolution, time management, data entry accuracy, and adaptability to evolving procedures. Familiarity with CRM platforms and industrial sector terminology is advantageous. Norsk Hydro is a global leader in aluminum and renewable energy solutions, committed to sustainable practices and innovation. Employees enjoy competitive compensation, comprehensive health and retirement benefits, professional development opportunities, and a supportive work environment focused on growth. Career advancement pathways include progression into supervisory, specialist, or cross-functional roles within the organization.