Job Overview Mohawk Industries, a global leader in flooring solutions, is offering an exciting Work Based Learning opportunity for a Customer Service Representative I position in Calhoun, Georgia. This entry-level role is designed for motivated individuals eager to launch their career in customer service within the manufacturing industry. As part of our Work Based Learning program, you'll receive structured training, mentorship, and real-world experience to build foundational skills while contributing to our customer-focused teams. Join a company renowned for innovation and quality, and take the first step toward a rewarding professional journey. Key Responsibilities In this role, you will handle inbound customer inquiries via phone, email, and chat, providing accurate information on products, orders, and services. You'll process orders, track shipments, and resolve issues such as billing discrepancies or delivery delays to ensure high customer satisfaction. Additional duties include updating customer records in our CRM system, collaborating with sales and logistics teams to meet client needs, and identifying opportunities to upsell products. You'll also assist in preparing reports on customer interactions and feedback, contributing to continuous service improvements. Expect to thrive in a fast-paced environment where attention to detail and proactive problem-solving are key. Required Qualifications Candidates must be at least 18 years old and enrolled in or recently completed a relevant educational program, such as high school, vocational training, or an associate degree in business or communications. Basic computer proficiency, including Microsoft Office and data entry, is essential. Prior customer-facing experience is preferred but not required, as comprehensive training will be provided through the Work Based Learning initiative. A high school diploma or equivalent is mandatory, along with the legal right to work in the United States. Skills Strong verbal and written communication skills are crucial for interacting with diverse customers. You'll need excellent active listening abilities, empathy, and the capacity to multitask under pressure. Proficiency in customer service software and CRM tools is advantageous, as is a customer-centric mindset with a passion for problem resolution. Organizational skills, time management, and basic analytical abilities to handle data and reports will set you apart. Adaptability and a team-oriented approach are vital in our collaborative workplace. Company Info Mohawk Industries is the world's largest flooring manufacturer, producing innovative carpet, hardwood, laminate, and tile products for residential and commercial markets. Headquartered in Calhoun, GA, we employ over 43,000 associates globally and are committed to sustainability, community involvement, and employee development. Our Calhoun facility is a hub of cutting-edge operations, fostering a culture of excellence and inclusion. Benefits As a full-time Work Based Learning participant, you'll enjoy competitive pay, comprehensive health insurance, dental and vision coverage, and a 401(k) with company match. Additional perks include paid time off, employee discounts on Mohawk products, tuition reimbursement for further education, and access to wellness programs. We prioritize work-life balance with opportunities for flexible scheduling during the program. Growth Opportunities This position serves as a launchpad for career advancement at Mohawk Industries. High performers can transition to permanent Customer Service Rep II roles, sales support, or supervisory positions. Our robust training programs, leadership development initiatives, and internal mobility options empower you to grow within operations, quality assurance, or other departments. Many alumni of our Work Based Learning program have advanced to management roles, building long-term careers with us.