Job Overview Strada, a leading innovator in customer-centric solutions, is looking for a dynamic Customer Success Manager to join our remote team. Based anywhere in Illinois, this full-time role focuses on empowering clients to maximize the value of our products and services, fostering long-term partnerships, and contributing to our mission of delivering outstanding outcomes in a fast-paced, collaborative environment. Key Responsibilities As a Customer Success Manager, you will serve as the primary point of contact for assigned clients, conducting regular check-ins to understand their goals, challenges, and feedback. You will develop and execute tailored success plans, proactively identify upsell and expansion opportunities, and collaborate with sales, product, and support teams to resolve issues swiftly. Monitoring customer health metrics, analyzing usage data, and driving adoption through training sessions and resources will be central to your role. Additionally, you will contribute to product feedback loops, create case studies highlighting client wins, and participate in quarterly business reviews to ensure alignment and sustained growth. Required Qualifications Candidates must hold a bachelor's degree in business, marketing, communications, or a related field, coupled with at least 3-5 years of experience in customer success, account management, or SaaS environments. Proven track record in managing a portfolio of accounts, achieving high retention rates, and expanding revenue is essential. Strong proficiency in CRM tools like Salesforce or HubSpot, along with experience in customer analytics platforms such as Gainsight or Totango, is required. Skills Exceptional communication and relationship-building skills are paramount, with the ability to articulate complex concepts clearly to diverse stakeholders. You should be data-driven, adept at using metrics to inform strategies, and comfortable with remote collaboration tools like Slack, Zoom, and Asana. Problem-solving prowess, empathy, and a customer-obsessed mindset will set you apart, as will technical aptitude for troubleshooting software issues and a proactive approach to anticipating client needs. Company Info Strada is a forward-thinking company revolutionizing customer engagement through cutting-edge technology and personalized strategies. With a commitment to innovation, diversity, and work-life balance, we empower our fully remote workforce to thrive from anywhere in Illinois. Our culture emphasizes transparency, continuous learning, and celebrating collective achievements in a supportive, inclusive atmosphere. Benefits We offer competitive compensation, comprehensive health, dental, and vision insurance, plus generous 401(k) matching. Enjoy unlimited PTO, home office stipends, professional development budgets, and wellness programs designed to support your well-being and career progression. Growth Opportunities At Strada, your professional development is a priority. Advance your career through mentorship programs, leadership training, and clear paths to senior roles like Director of Customer Success. We invest in certifications, conferences, and internal mobility to help you grow alongside our expanding organization.