Job Overview: TELUS Digital is seeking a Temporary Customer Service Representative to join our team in Nevada. In this short-term position, you will provide top-tier support to customers, resolving inquiries and ensuring satisfaction in a fast-paced digital services environment. This role is ideal for individuals passionate about helping others and thriving in customer-facing interactions. Key Responsibilities: Respond promptly to customer inquiries through multiple channels including phone, email, chat, and social media. Troubleshoot issues related to products, services, and billing, escalating complex cases to appropriate teams. Maintain accurate records of customer interactions in our CRM system, ensuring data integrity and follow-up actions. Deliver personalized solutions to enhance customer experience, aiming for high satisfaction scores. Collaborate with cross-functional teams to improve service processes and contribute to quality assurance initiatives. Adhere to company policies, security protocols, and performance metrics to meet daily targets. Required Qualifications: High school diploma or equivalent required; associate's or bachelor's degree in business, communications, or related field preferred. At least 1 year of customer service experience in a call center or similar environment. Proficiency in computer systems and basic office software. Availability to work flexible shifts, including evenings and weekends as needed. Legal authorization to work in the United States. Skills: Excellent verbal and written communication skills with a customer-centric approach. Strong problem-solving abilities and active listening to understand customer needs. Proficiency in CRM tools such as Zendesk, Salesforce, or similar platforms. Ability to multitask in a high-volume setting while maintaining attention to detail. Empathy, patience, and resilience in handling challenging interactions. Basic knowledge of digital services, telecommunications, or tech support is a plus. Company Info: TELUS Digital is a leading provider of innovative digital solutions, customer experience management, and IT services, proudly serving millions worldwide. With a commitment to digital transformation, we empower businesses through cutting-edge technology and exceptional service delivery. Our Nevada operations focus on scalable customer support solutions, fostering a collaborative and inclusive culture. Benefits: As a temporary role, enjoy competitive hourly pay, paid training, and access to employee assistance programs. Accrue paid time off based on hours worked and receive discounts on TELUS services. Gain exposure to advanced tools and methodologies in a supportive team environment. Growth Opportunities: Excel in this temporary position to unlock pathways to permanent roles within TELUS Digital's expansive network. Build a robust resume with transferable skills, networking opportunities, and potential extensions based on performance. Participate in professional development workshops to advance your career in customer service and digital operations.