Job Overview Infinite Computer Solutions, a leading global IT services and consulting firm, is seeking a dedicated Call Center Customer Service Representative to join our team in Texas. In this full-time role, you will be the first point of contact for our valued customers, delivering exceptional support to enhance their experience with our cutting-edge technology solutions. As part of our customer service team, you will contribute to maintaining high satisfaction rates and fostering long-term client relationships in a fast-paced call center environment. Key Responsibilities You will manage a high volume of inbound and outbound calls, efficiently addressing customer inquiries, troubleshooting technical issues, and processing orders or returns. Responsibilities include actively listening to customer needs, providing accurate information about products and services, and escalating complex cases to specialized teams when necessary. You will document all interactions in our CRM system, follow up on unresolved issues to ensure timely resolution, and adhere to quality assurance standards by meeting call handling metrics such as average handle time and first-call resolution. Additionally, you will collaborate with cross-functional teams to relay customer feedback, contribute to process improvements, and participate in training sessions to stay updated on company offerings. Required Qualifications Candidates must have a high school diploma or equivalent, with at least one year of experience in a customer service or call center role preferred. Proficiency in using customer relationship management (CRM) software and basic computer applications is essential. You should possess excellent verbal communication skills, the ability to multitask in a high-pressure environment, and a professional phone demeanor. Availability to work flexible shifts, including evenings and weekends, is required for this full-time position based in Texas. Skills Strong active listening and problem-solving abilities are crucial, along with empathy and patience when dealing with diverse customer needs. Technical aptitude for handling IT-related queries, proficiency in English (bilingual skills in Spanish a plus), and familiarity with telephony systems and headset equipment. The ideal candidate excels in data entry accuracy, conflict resolution, and time management, with a customer-centric mindset that prioritizes satisfaction and loyalty. Company Info Infinite Computer Solutions is a renowned provider of digital transformation services, including cloud computing, cybersecurity, and application development, serving Fortune 500 clients worldwide. With a strong presence in Texas and a commitment to innovation, we empower employees to thrive in a collaborative culture that values diversity and inclusion. Benefits We offer competitive compensation, comprehensive health insurance, dental and vision plans, 401(k) matching, paid time off, and employee assistance programs. Enjoy perks like tuition reimbursement, wellness initiatives, and performance-based bonuses in a supportive work environment. Growth Opportunities Advance your career with ongoing training, certification programs in customer service and IT support, and clear paths to supervisory roles or specialized positions. Join a company invested in your professional development for long-term success.