Job Overview Morley is seeking dedicated and customer-focused individuals to join our team as Remote Customer Service Representatives. This full-time position is open exclusively to Michigan residents who are looking for a rewarding opportunity to deliver exceptional service while working from home. As a key member of our customer support team, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism, empathy, and efficiency. This role offers the flexibility of remote work combined with the stability of full-time employment at a respected company. Key Responsibilities You will handle a high volume of inbound calls, emails, and live chat inquiries from customers across various channels. Your duties include answering questions about products and services, troubleshooting issues, processing orders, and providing accurate information to resolve concerns on the first contact whenever possible. You will maintain detailed records of all customer interactions in our CRM system, escalate complex issues to appropriate departments when necessary, and follow up to ensure complete resolution. Additional tasks involve managing customer accounts, processing returns or exchanges, and consistently meeting performance metrics related to response time, customer satisfaction, and quality assurance standards. Required Qualifications Applicants must be legal residents of the state of Michigan and at least 18 years of age. A high school diploma or equivalent is required, and previous experience in a customer service or call center environment is strongly preferred. Candidates should possess strong verbal and written communication skills, along with basic computer proficiency including the ability to navigate multiple software applications simultaneously. Reliable high-speed internet and a quiet, dedicated workspace are essential for success in this remote role. Skills The ideal candidate will demonstrate active listening abilities, patience, and a genuine desire to help others. You must be comfortable working independently with minimal supervision while maintaining high levels of accuracy and professionalism. Time management, problem-solving, and conflict resolution skills are critical, as is the ability to remain calm and courteous under pressure. Familiarity with CRM platforms and Microsoft Office applications is beneficial. Company Info Morley is a leading provider of customer experience solutions, partnering with major brands to deliver outstanding service across multiple industries. Our company is committed to creating positive work environments where employees feel valued and supported in their professional development. Benefits Morley offers competitive compensation along with comprehensive benefits including health insurance, paid time off, and retirement savings options. Employees enjoy flexible scheduling where applicable and ongoing training to enhance their skills. Growth Opportunities This position provides a clear pathway for career advancement within the organization. Top performers may progress into team lead, supervisor, or specialized support roles. Morley invests in employee development through continuous learning programs and internal promotion opportunities.