Job Overview Verus Aerospace, a leader in aerospace manufacturing and services based in Wichita, KS, is seeking a Customer Service Representative to join our dynamic team. This role is pivotal in ensuring customer satisfaction by providing prompt, professional support to clients ranging from commercial airlines to defense contractors. As the voice of our company, you will handle inquiries, resolve issues, and foster long-term partnerships in the fast-paced aerospace industry. Key Responsibilities Respond to customer inquiries via phone, email, and chat, delivering accurate information about products, services, and order statuses. Process orders, returns, and exchanges while maintaining detailed records in our CRM system. Escalate complex technical issues to appropriate departments, such as engineering or quality assurance, to ensure timely resolutions. Build and maintain strong customer relationships through proactive follow-ups and personalized service. Analyze customer feedback to identify trends and recommend process improvements. Collaborate with sales, production, and logistics teams to coordinate seamless service delivery. Ensure compliance with FAA regulations and company policies in all interactions. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in business, communications, or related field preferred. Minimum of 1-2 years of customer service experience, ideally in manufacturing, aerospace, or technical industries. Proficiency in Microsoft Office Suite and CRM software such as Salesforce or Zendesk. Excellent communication skills, both verbal and written, with the ability to handle high-volume calls professionally. Skills Strong problem-solving abilities and attention to detail. Empathy and patience in dealing with diverse customer needs. Multitasking in a fast-paced environment with ability to prioritize urgent requests. Technical aptitude to understand aerospace products and terminology. Team player with a positive attitude and adaptability to shifting priorities. Company Info Verus Aerospace is at the forefront of aerospace innovation, specializing in aircraft components, maintenance, repair, and overhaul services. Headquartered in Wichita, the Air Capital of the World, we pride ourselves on a culture of excellence, safety, and employee development. Our state-of-the-art facility supports a workforce passionate about aviation excellence. Benefits We offer competitive compensation, comprehensive health, dental, and vision insurance, 401(k) with company match, paid time off, and holiday pay. Enjoy professional development programs, tuition reimbursement, and employee assistance programs. Additional perks include fitness center access, team-building events, and aerospace industry discounts. Growth Opportunities Advance your career with clear paths to senior representative, team lead, or customer success manager roles. Participate in cross-training programs and leadership development initiatives. Verus Aerospace invests in your future through ongoing training in aerospace technologies and customer service best practices, positioning you for long-term success in the industry.