Join Infinite Computer Solutions as a Call Center Customer Service Representative and become an essential part of a dedicated team focused on delivering outstanding customer experiences. This full-time role is based in California and offers the opportunity to work in a fast-paced contact center environment where your communication skills and problem-solving abilities will directly impact customer satisfaction and loyalty. As a key point of contact for clients, you will handle a high volume of incoming calls while maintaining professionalism and empathy throughout each interaction. Key Responsibilities include answering customer calls promptly and courteously, addressing inquiries related to products, services, billing, and account status, and providing accurate information or directing customers to appropriate resources. You will troubleshoot basic technical issues, process requests such as order changes or account updates, document all interactions in the company database, and escalate complex concerns to supervisors when necessary. Maintaining performance metrics such as average handle time, first call resolution, and customer satisfaction scores is essential to success in this role. Required Qualifications include a high school diploma or equivalent, previous experience in a customer service or call center environment preferred, and strong verbal communication skills with a clear, professional telephone manner. Candidates should demonstrate basic computer proficiency, including navigating multiple software applications simultaneously, and possess the ability to type at least 30 words per minute. Fluency in English is required, and bilingual skills are considered an asset. Essential Skills for this position include active listening, patience under pressure, conflict resolution, time management, and adaptability to changing procedures or systems. The ideal candidate will be detail-oriented, capable of following scripts and protocols while personalizing each interaction, and committed to continuous improvement through coaching and feedback. Infinite Computer Solutions is a global technology services provider committed to innovation, operational excellence, and employee development. We foster a collaborative workplace culture that values diversity and offers ongoing training to help team members advance their careers. Benefits include competitive compensation, health insurance, paid time off, and opportunities for internal mobility. Employees also enjoy performance-based incentives and access to professional development programs designed to support long-term career growth within the organization.