Job Overview Warwick Mills, a leader in advanced materials and textiles manufacturing, is seeking a Customer Service Representative to join our team in Tennessee. This full-time position plays a vital role in ensuring customer satisfaction by handling inquiries, resolving issues, and providing product information for our innovative high-performance fabrics used in industries like aerospace, medical, and defense. As a key point of contact, you will contribute to the company's reputation for excellence and customer-centric service in a dynamic, growth-oriented environment. Key Responsibilities You will respond promptly to customer inquiries via phone, email, and online portals, providing accurate information about products, orders, and shipping. Resolve complaints and issues effectively, escalating complex matters to appropriate teams while maintaining a positive customer experience. Process orders, returns, and exchanges accurately, collaborating with sales, production, and logistics to ensure timely fulfillment. Maintain detailed customer records in our CRM system, track interactions, and generate reports to identify trends and improvement opportunities. Actively promote upselling and cross-selling opportunities based on customer needs, contributing to revenue growth. Participate in team meetings to share feedback and stay updated on product developments and company policies. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in business, communications, or related field preferred. Minimum of 1-2 years of customer service experience, ideally in manufacturing or technical products. Proficiency in Microsoft Office Suite and CRM software such as Salesforce or similar. Excellent communication skills, both verbal and written, with a professional phone demeanor. Ability to multitask in a fast-paced environment while maintaining attention to detail and accuracy. Skills Strong problem-solving abilities and empathy to handle diverse customer needs. Time management skills to prioritize tasks and meet deadlines. Familiarity with customer service metrics and best practices. Basic knowledge of supply chain processes and inventory management is a plus. Adaptability to learn about advanced textiles and technical specifications quickly. Company Info Warwick Mills, headquartered in New Hampshire with operations across the U.S., specializes in developing proprietary textile technologies that protect and perform in extreme conditions. Our products are trusted by global leaders in safety, protection, and performance industries. We foster a collaborative culture emphasizing innovation, employee development, and work-life balance, with a commitment to sustainability and ethical manufacturing practices. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision coverage, 401(k) with company match, paid time off, and holiday pay. Additional perks include employee assistance programs, tuition reimbursement, and access to on-site fitness facilities where available. Growth Opportunities Warwick Mills invests in your professional development through ongoing training, mentorship programs, and clear career paths. High performers can advance to senior representative, supervisor, or specialized roles in account management and operations, with opportunities to relocate or take on leadership positions as the company expands.