Job Overview The Penso Agency is seeking a motivated Remote Customer Service & Sales Representative to join our dynamic team. This full-time role focuses on managing inbound leads, providing top-tier customer service, and driving sales conversions without any cold calling. Based anywhere in California, you'll enjoy the flexibility of remote work while contributing to our mission of delivering outstanding client experiences in a supportive, growth-oriented environment. Key Responsibilities Respond promptly to inbound customer inquiries via phone, email, and chat, ensuring every interaction is professional and helpful. Qualify leads, understand customer needs, and guide them through the sales process to secure commitments and upsell opportunities. Maintain accurate records of customer interactions, sales activities, and outcomes in our CRM system. Collaborate with the team to resolve issues, meet performance targets, and continuously improve service quality. Stay updated on products, services, and industry trends to provide informed recommendations and build lasting customer relationships. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in business, communications, or a related field preferred. At least 1-2 years of experience in customer service, sales, or a call center environment. Proven track record in handling inbound calls and achieving sales goals. Comfortable working remotely with reliable high-speed internet, a quiet workspace, and necessary equipment like a computer and headset. Must be authorized to work in the United States and available for full-time hours. Skills Excellent verbal and written communication skills with a friendly, persuasive tone. Strong active listening and problem-solving abilities to address customer concerns effectively. Proficiency in CRM software, Microsoft Office, and customer service platforms like Zendesk or Salesforce. Time management and multitasking skills to handle high-volume inbound leads. Basic sales techniques, including objection handling and closing deals, with a customer-first mindset. Company Info The Penso Agency is a forward-thinking organization specializing in innovative solutions for businesses across various industries. We pride ourselves on fostering a collaborative, inclusive culture that values employee well-being and professional development. With a fully remote team, we leverage cutting-edge tools to ensure seamless operations and work-life balance for all associates. Benefits Competitive compensation package with performance-based commissions and bonuses. Comprehensive health, dental, and vision insurance options. Generous paid time off, including vacation, sick days, and holidays. Remote work stipend for home office setup and ongoing training programs. Access to mental health resources and employee assistance programs. Growth Opportunities We invest in your success with regular coaching, skill-building workshops, and clear paths for advancement to senior representative, team lead, or management roles. High performers enjoy uncapped earning potential and opportunities to contribute to special projects. Join us to grow your career in a company that celebrates achievements and supports long-term development.