Job Overview Insight Global, a leading staffing and consulting firm, is seeking a dedicated Outbound Customer Service Representative to join our team in Arizona. This contract position focuses on proactive outbound customer engagement during Pacific Standard Time hours, ensuring exceptional support for our clients across various industries. As a key player in our customer service operations, you will contribute to building strong client relationships and enhancing service delivery through targeted outreach. Key Responsibilities Your primary duties will include making outbound calls to existing and potential customers to follow up on inquiries, resolve issues, and promote additional services. You will document all interactions accurately in our CRM system, upsell products or solutions when appropriate, and collaborate with internal teams to address complex customer needs. Additionally, you will analyze customer feedback to identify trends, meet daily call quotas, and maintain high standards of professionalism and empathy in every interaction. Expect to handle escalated cases, provide product education, and contribute to team goals for customer retention and satisfaction metrics. Required Qualifications Candidates must have at least 1-2 years of experience in outbound customer service or telemarketing roles, with proven success in high-volume calling environments. A high school diploma or equivalent is required; associate's or bachelor's degree preferred. Proficiency in PST scheduling is essential, along with strong English communication skills, both verbal and written. Familiarity with CRM tools like Salesforce or similar platforms is necessary, and you must be able to pass a background check and any required drug screening. Skills The ideal candidate excels in active listening, persuasive communication, and problem-solving under pressure. Technical skills include data entry speed (40+ WPM), proficiency in Microsoft Office Suite, and adaptability to telephony software. Soft skills such as resilience, time management, empathy, and a results-oriented mindset are crucial. Bilingual abilities (Spanish/English) are a plus for diverse client interactions. Company Info Insight Global is a top-tier global talent solutions provider with a reputation for connecting top professionals to innovative opportunities. Headquartered in Denver, we operate nationwide, delivering IT, finance, engineering, and professional services to Fortune 500 clients. Our culture emphasizes work-life balance, professional development, and community impact through employee-driven initiatives. Benefits As a contract employee with Insight Global, you will enjoy competitive hourly pay, weekly direct deposit paychecks, and access to comprehensive health benefits including medical, dental, and vision after a qualifying period. Additional perks include 401(k) matching, paid training, employee discounts, and wellness programs to support your overall well-being. Growth Opportunities Insight Global invests in your career with ongoing training, certifications in customer service excellence, and pathways to permanent roles or supervisory positions. High performers often transition to account management or sales roles, leveraging our vast network for long-term career advancement in the staffing industry.