Job Overview Join Morley, a leader in customer experience management, as a Remote Customer Service Representative. This full-time position is exclusively for Michigan residents, offering the flexibility to work from home anywhere in the state while delivering top-tier support to clients across various industries. You'll play a vital role in enhancing customer satisfaction, resolving inquiries, and contributing to the success of our partners. Key Responsibilities Respond promptly to customer inquiries through multiple channels including phone, email, chat, and social media. Troubleshoot issues, process orders, and provide accurate information to ensure positive customer experiences. Document all interactions in our CRM system, escalate complex cases to appropriate teams, and meet or exceed performance metrics such as response times and resolution rates. Actively listen to customer needs, upsell products or services when appropriate, and maintain a professional, empathetic demeanor in all communications. Collaborate with team members and supervisors to continuously improve service quality and adapt to evolving client requirements. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree preferred. Minimum of 1 year of customer service experience in a call center or similar environment. Must be a current Michigan resident with legal authorization to work in the US. Proficiency in using computers and navigating multiple software applications simultaneously. Availability for full-time hours, typically 40 hours per week, with possible shifts including evenings, weekends, or holidays based on business needs. Skills Excellent verbal and written communication skills with a clear, friendly tone. Strong problem-solving abilities and attention to detail. Empathy and patience in handling diverse customer situations. Tech-savviness, including familiarity with CRM tools like Zendesk or Salesforce, Microsoft Office, and typing speed of at least 35 WPM. Ability to multitask in a fast-paced environment while maintaining accuracy and composure under pressure. Basic knowledge of customer service best practices and a passion for helping others. Company Info Morley is a global provider of customer engagement solutions, proudly serving Fortune 500 companies for over 30 years. With a commitment to innovation, employee development, and work-life balance, we foster a supportive culture that values diversity and inclusion. Our remote-first approach empowers team members to thrive from anywhere, backed by cutting-edge technology and comprehensive training programs. Benefits Competitive hourly pay with performance-based incentives. Comprehensive health, dental, and vision insurance available after 90 days. Generous paid time off, including vacation, sick leave, and holidays. 401(k) retirement savings plan with company match. Remote work setup support, including ergonomic equipment stipends. Ongoing training, career coaching, and employee assistance programs for personal and professional growth. Growth Opportunities At Morley, your career path is limitless. Start as a Customer Service Representative and advance to roles like Team Lead, Quality Analyst, or Account Manager through our proven promotion-from-within philosophy. Participate in leadership development programs, skill-building workshops, and cross-training initiatives to expand your expertise. Many of our supervisors began in entry-level positions, highlighting our dedication to nurturing talent and rewarding dedication.