Job Overview Tropical Shipping, a leader in maritime transportation and logistics serving the Caribbean, Latin America, and beyond, is seeking a dedicated Customer Service Representative to join our New Jersey office. In this full-time position, you will be the frontline ambassador for our customers, handling inquiries, resolving shipment issues, and providing top-tier support to enhance client satisfaction and loyalty. If you thrive in a fast-paced environment and have a passion for customer service, this role offers an exciting opportunity to contribute to our growing operations. Key Responsibilities You will manage a high volume of customer interactions via phone, email, and chat, addressing questions about shipment status, rates, documentation, and delivery timelines. Resolving complaints efficiently by investigating issues, coordinating with internal teams like operations and sales, and implementing solutions to prevent future occurrences is central to the role. Preparing and processing customer documentation, such as bills of lading and customs forms, while maintaining accurate records in our CRM system will be daily tasks. You will also generate reports on customer feedback and service metrics to support continuous improvement initiatives. Collaborating with cross-functional teams to escalate complex issues and building long-term relationships through proactive follow-ups and personalized service rounds out your responsibilities. Required Qualifications A high school diploma or equivalent is required, with an associate's or bachelor's degree in business, communications, or a related field preferred. At least 1-2 years of experience in customer service, preferably within logistics, shipping, or transportation industries. Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word, is essential. Familiarity with CRM software such as Salesforce or similar platforms is highly desirable. Skills Exceptional verbal and written communication skills are crucial for clear interactions with diverse customers. Strong problem-solving abilities and the capacity to remain calm under pressure will help you handle challenging situations effectively. Active listening and empathy ensure every customer feels valued. Organizational skills and keen attention to detail are vital for managing documentation and records accurately. A customer-centric mindset, adaptability to shifting priorities, and basic knowledge of shipping terminology and regulations will set you apart. Company Info Tropical Shipping has been a trusted name in ocean freight services for decades, specializing in refrigerated and containerized cargo. With a commitment to reliability, innovation, and sustainability, we operate a modern fleet and extensive network, connecting key trade routes efficiently. Our New Jersey office serves as a vital hub for East Coast operations, fostering a collaborative culture focused on employee development and customer excellence. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, and a 401(k) retirement savings plan with company matching. Enjoy paid time off, holiday pay, and employee assistance programs. Additional perks include professional development opportunities, team-building events, and flexible spending accounts. Growth Opportunities Tropical Shipping invests in your career with ongoing training programs, mentorship, and clear paths for advancement into senior customer service roles, account management, or operations leadership. High performers can pursue certifications in logistics and supply chain management, positioning you for long-term success in the maritime industry.