Job Overview Remote Customer Service Agent at Disabled Veteran Solutions. We are a dedicated organization focused on empowering disabled veterans through innovative solutions and compassionate support services. As a Remote Customer Service Agent, you will play a vital role in delivering outstanding customer experiences, resolving inquiries, and contributing to our mission of making a difference in veterans' lives. This full-time, work-from-home position allows you to support clients anywhere in Tennessee while enjoying the flexibility of remote work. Key Responsibilities Respond promptly to customer inquiries via phone, email, chat, and social media, ensuring high satisfaction levels. Troubleshoot issues, process orders, and provide accurate information about our services tailored for disabled veterans. Maintain detailed records of customer interactions in our CRM system, escalating complex cases to appropriate teams. Collaborate with cross-functional teams to improve service processes and contribute to customer retention strategies. Actively participate in training sessions to stay updated on company products, veteran-specific programs, and best practices in customer service. Monitor customer feedback and report trends to help enhance service quality. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in business, communications, or related field preferred. Minimum of 1-2 years of customer service experience, ideally in a call center or remote environment. Proficiency in Microsoft Office Suite and familiarity with CRM tools like Zendesk or Salesforce. Excellent communication skills with the ability to empathize, especially with veterans and their families. Must be authorized to work in the US and pass a background check. Skills Strong active listening and problem-solving abilities to handle diverse customer needs. Exceptional verbal and written communication for clear, professional interactions. Time management and multitasking skills to manage high-volume inquiries efficiently. Technical aptitude for navigating remote tools, VoIP systems, and virtual collaboration platforms. Empathy, patience, and a positive attitude, with a passion for supporting veterans. Company Info Disabled Veteran Solutions is a veteran-owned company committed to providing resources, advocacy, and solutions that improve the quality of life for disabled veterans. Headquartered in Tennessee, we pride ourselves on a supportive, inclusive culture that values integrity, innovation, and service. Our team consists of dedicated professionals who go above and beyond to serve those who served our nation. Benefits Competitive salary with performance-based incentives. Comprehensive health, dental, and vision insurance plans. Generous paid time off, including vacation, sick leave, and federal holidays. Remote work setup support, including home office stipend. 401(k) retirement plan with company matching. Professional development opportunities and employee assistance programs tailored for work-life balance. Growth Opportunities Advance your career with ongoing training programs, certifications in customer service excellence, and leadership development paths. Opportunities to transition into supervisory roles, sales, or specialized veteran support positions. Regular performance reviews and mentorship to help you achieve your professional goals in a growing organization focused on employee success.