Join Oscar Health as a Bilingual Customer Service Representative, delivering outstanding support to health insurance members across Georgia from the comfort of your remote workspace. In this role, you will serve as the primary point of contact for members seeking assistance with policy details, claims, enrollment, and coverage questions, ensuring every interaction reflects professionalism and empathy. Your daily responsibilities include answering inbound calls and messages, resolving member concerns efficiently, processing requests accurately, and documenting all interactions in company systems. You will collaborate with internal teams to escalate complex cases and provide solutions that improve the overall member experience. Success in this position requires strong communication abilities in both English and Spanish, a solid understanding of customer service best practices, and the capacity to navigate healthcare systems with ease. Candidates should possess at least one year of customer service experience, preferably in the healthcare or insurance industry, along with proven problem-solving skills and attention to detail. Proficiency with CRM platforms, multitasking capabilities, and a positive, patient demeanor are essential. Oscar Health is a mission-driven health insurance company focused on using technology to simplify healthcare for individuals and families. The company offers competitive compensation, comprehensive health benefits, flexible remote work arrangements, and opportunities for professional development. Employees benefit from ongoing training programs, clear pathways for career advancement, and a collaborative, inclusive culture that values innovation and member satisfaction. This position provides the chance to grow within a dynamic organization that is reshaping the future of healthcare delivery.