Quaker Houghton is seeking a dedicated Customer Service Representative to join our team in California. In this full-time role, you will serve as the primary point of contact for customers, addressing their needs and ensuring a positive experience with our products and services. As a Customer Service Representative, your key responsibilities will include answering incoming calls and emails, providing accurate information about products and services, processing orders, handling complaints, and following up to ensure complete resolution. You will maintain detailed records of customer interactions, collaborate with internal teams to escalate complex issues, and contribute to improving overall customer satisfaction metrics. To succeed in this position, candidates must possess a high school diploma or equivalent, with previous experience in a customer-facing role strongly preferred. Strong verbal and written communication skills are essential, along with proficiency in using customer relationship management software and standard office applications. The ideal candidate demonstrates patience, empathy, and the ability to remain calm under pressure while managing multiple priorities simultaneously. Quaker Houghton offers a collaborative work environment focused on innovation and operational excellence within the specialty chemicals industry. Employees benefit from competitive compensation packages, comprehensive health and wellness programs, retirement savings plans, and opportunities for professional development. The company is committed to fostering a diverse and inclusive workplace where team members can grow their careers through ongoing training, mentorship programs, and clear advancement pathways. This position provides stability within a globally recognized organization that values customer relationships and continuous improvement. Join us to make a meaningful impact while building a rewarding career in customer service excellence.