JBG SMITH is seeking a dedicated Customer Service Representative to join the team at F1rst Residences in Washington, DC. In this full-time role, you will serve as the primary point of contact for residents, providing outstanding service and support while fostering a welcoming community environment. As a Customer Service Representative, you will handle a wide range of resident inquiries, requests, and concerns through multiple communication channels including phone, email, and in-person interactions. Your responsibilities include processing maintenance requests, coordinating with property management and vendors, maintaining accurate resident records, and ensuring timely resolution of issues. You will also assist with move-ins and move-outs, conduct follow-up communications, and contribute to resident satisfaction initiatives that enhance the overall living experience at F1rst Residences. The ideal candidate possesses strong communication and interpersonal skills, with a genuine commitment to delivering high-quality customer service. You should be detail-oriented, organized, and capable of managing multiple tasks efficiently in a fast-paced environment. Previous experience in customer service, property management, or hospitality is preferred, along with proficiency in property management software and Microsoft Office Suite. JBG SMITH offers a collaborative and professional work environment where your contributions are valued. Team members benefit from opportunities for professional development, ongoing training, and career advancement within the organization. The company is committed to creating positive workplace culture and supporting employee growth. This position provides a stable full-time schedule with competitive compensation. Employees enjoy access to comprehensive benefits including health insurance, retirement savings plans, and paid time off. Additional perks may include employee wellness programs and discounts on JBG SMITH properties. Growth opportunities exist for those who demonstrate strong performance and dedication to excellence in resident services.