Job Overview Mohawk Industries, a global leader in flooring manufacturing, is looking for a Customer Service Representative to join our team in Orlando, Florida. This role is essential in ensuring customers receive timely, professional, and effective support while representing the company's commitment to quality and service excellence. The position offers a stable, full-time opportunity within a dynamic and growing organization. Key Responsibilities Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency. Process orders, returns, and exchanges while maintaining accurate records in company systems. Resolve complaints and escalate complex issues when necessary, ensuring customer satisfaction at every interaction. Collaborate with internal departments to provide accurate product information and delivery updates. Maintain up-to-date knowledge of company products, policies, and procedures to deliver informed support. Required Qualifications High school diploma or equivalent is required, with previous customer service experience strongly preferred. Candidates should demonstrate strong communication skills, both verbal and written, along with basic computer proficiency. The ability to work in a fast-paced environment while managing multiple tasks is essential. Skills Excellent interpersonal and problem-solving abilities are critical for success in this role. Candidates should be comfortable using customer relationship management systems and standard office software. Attention to detail and a customer-first mindset will help ensure consistent service quality and positive outcomes. Company Info Mohawk Industries is one of the world's largest flooring manufacturers, known for innovation, quality products, and a strong commitment to sustainability. With a presence across multiple countries, the company offers employees the opportunity to work with a respected brand in a competitive industry. Benefits Full-time employees at Mohawk Industries enjoy competitive compensation packages, comprehensive health benefits, retirement savings plans, and paid time off. Additional perks may include employee discounts on flooring products and professional development support. Growth Opportunities Mohawk Industries encourages internal mobility and career advancement. Employees have access to training programs and development resources designed to support long-term career growth within the organization.