Job Overview Author Health, LLC is a pioneering virtual primary care provider dedicated to transforming healthcare for seniors. As a Patient Resource Specialist - LPN, you will play a pivotal role in our remote team, delivering compassionate support to patients by coordinating care resources, managing medications, and facilitating seamless communication between patients, families, and providers. This full-time remote position offers the flexibility to work from anywhere while making a meaningful impact on vulnerable populations through our tech-enabled platform. Key Responsibilities In this role, you will triage patient inquiries via phone, chat, and video, providing clinical guidance within LPN scope of practice. You will review and reconcile medications, educate patients on treatment plans, and connect them to community resources for social determinants of health like transportation and housing. Additionally, you will document interactions in our electronic health record system, collaborate with physicians and care teams on care plans, and monitor patient adherence to ensure optimal outcomes. Expect to handle high-volume caseloads with empathy, accuracy, and efficiency in a fast-paced virtual environment. Required Qualifications Active, unrestricted LPN license in good standing is required, with at least 2 years of clinical experience in geriatrics, primary care, or home health. Proficiency in electronic medical records (EMR) systems and telehealth platforms is essential. You must hold a high school diploma or GED, with completion of an accredited LPN program. BLS certification and basic computer literacy, including Microsoft Office and video conferencing tools, are mandatory. Skills Exceptional communication and active listening skills are crucial for building trust with elderly patients and families. Strong organizational abilities, attention to detail, and multitasking in a remote setting will drive success. Empathy, cultural sensitivity, and problem-solving prowess enable effective navigation of complex patient needs. Familiarity with Medicare, Medicaid, and chronic disease management enhances performance in our senior-focused model. Company Info Author Health, LLC leads in virtual care innovation, leveraging AI and human-centered design to serve Medicare Advantage plans. Our mission is to empower seniors with accessible, personalized care, reducing hospitalizations and improving quality of life. Headquartered in a dynamic environment, we foster a collaborative culture valuing work-life balance and professional growth. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision, plus 401(k) matching. Enjoy generous PTO, paid holidays, remote work stipends for home office setup, and wellness programs. Family leave and mental health support round out our employee-centric perks. Growth Opportunities Advance your career with ongoing training in telehealth advancements, leadership development programs, and pathways to RN roles or care management. We promote from within, providing mentorship and tuition reimbursement for further education. Join a growing company where your contributions shape the future of senior care.