Job Overview Aisle & Abroad is seeking a dedicated Fully Remote Travel Customer Service Representative to join our growing team. In this full-time position, you will deliver outstanding customer support to travelers, assisting with bookings, inquiries, and resolutions via phone, email, and chat. Work from anywhere in the world while helping customers create unforgettable travel experiences. Key Responsibilities Respond promptly to customer inquiries about flights, hotels, itineraries, and travel policies. Handle booking modifications, cancellations, and refunds with accuracy and empathy. Resolve complaints and issues efficiently to ensure high customer satisfaction. Provide personalized travel recommendations and upsell services when appropriate. Maintain detailed records of interactions in our CRM system. Collaborate with internal teams to address complex travel needs. Monitor customer feedback and contribute to service improvement initiatives. Stay updated on travel regulations, visa requirements, and industry trends. Required Qualifications High school diploma or equivalent required; associate's or bachelor's degree in hospitality, tourism, or related field preferred. At least 1-2 years of customer service experience, ideally in travel or hospitality. Proficiency in English; additional languages such as Spanish, French, or Mandarin are a plus. Strong computer skills with experience in customer service software and Microsoft Office. Skills Excellent verbal and written communication with a customer-focused mindset. Problem-solving abilities and attention to detail under pressure. Empathy and patience in handling diverse customer needs. Time management and multitasking in a fast-paced remote environment. Familiarity with travel booking platforms like Amadeus, Sabre, or similar tools. Technical proficiency with remote work tools such as Zoom, Slack, and CRM systems like Zendesk. Company Info Aisle & Abroad is a innovative travel agency specializing in personalized itineraries, luxury escapes, and adventure trips. We pride ourselves on a remote-first culture that values work-life balance, diversity, and employee well-being. Our team spans the globe, united by a passion for travel and exceptional service. Benefits Competitive salary with performance-based bonuses. Comprehensive health, dental, and vision insurance. Generous paid time off, including travel perks and sabbaticals. Home office stipend and high-speed internet reimbursement. Professional development opportunities and ongoing training. Flexible hours to accommodate global time zones. Growth Opportunities Advance your career with clear paths to senior representative, team lead, or travel specialist roles. Access mentorship programs, skill-building workshops, and travel industry certifications. Join a company invested in your success, with regular promotions based on performance and potential.