Join Stillwater Insurance Group as a Remote Customer Service Representative and become an essential part of a respected insurance organization dedicated to delivering outstanding client experiences. In this fully remote position based anywhere in California, you will serve as the primary point of contact for policyholders, addressing their questions, resolving concerns, and ensuring their insurance needs are met with professionalism and efficiency. Key Responsibilities include answering incoming calls and responding to emails from customers regarding policy details, coverage options, billing questions, and claims status updates. You will process policy changes, assist with documentation requests, and maintain accurate records in company systems while consistently meeting performance metrics for response time and customer satisfaction. The role requires collaborating with internal teams to escalate complex issues and ensure timely resolution of customer concerns. Required Qualifications include a high school diploma or equivalent, with previous customer service experience in insurance, financial services, or a related industry preferred. Strong communication skills, both verbal and written, along with proficiency in computer systems and CRM platforms are essential. Candidates must demonstrate the ability to work independently in a remote setting while maintaining high standards of productivity and quality. Key Skills for success include active listening, problem-solving, attention to detail, time management, and the ability to handle multiple inquiries simultaneously. Familiarity with insurance terminology and regulations is advantageous, as is experience using Microsoft Office applications and various digital communication tools. Stillwater Insurance Group is a well-established insurance provider committed to protecting individuals and businesses with reliable coverage and personalized service. The company values its employees and fosters a supportive work culture focused on continuous improvement and professional development. Benefits include competitive compensation, comprehensive health coverage, retirement savings options, and paid time off. Employees enjoy flexible scheduling within a remote work framework and access to ongoing training programs. Growth Opportunities are available for team members who demonstrate strong performance, with potential advancement into senior customer service roles, team leadership positions, or specialized insurance functions such as claims adjusting or underwriting support.