Job Overview Outsourced is seeking a dedicated Customer Service Representative for our office-based position at SM North in North Carolina. This full-time role is perfect for individuals passionate about helping customers and thriving in a dynamic, supportive office environment. As a key member of our customer service team, you will handle inquiries, resolve issues, and contribute to positive customer experiences that drive our business success. Key Responsibilities You will manage a high volume of customer interactions through phone, email, chat, and in-person support, ensuring prompt and accurate responses. Responsibilities include troubleshooting product or service issues, processing orders and returns, updating customer records in our CRM system, and escalating complex matters to appropriate teams. You will also identify upsell opportunities, gather customer feedback to improve services, and maintain detailed logs of all interactions to uphold service quality standards. Collaboration with sales, technical support, and management teams will be essential to deliver seamless service. Required Qualifications Candidates must have a high school diploma or equivalent, with at least 1-2 years of customer service experience in a call center or office setting. Proficiency in Microsoft Office Suite and familiarity with CRM tools like Zendesk or Salesforce is required. Excellent English communication skills, both verbal and written, are mandatory, along with the ability to multitask in a fast-paced environment. A positive attitude, patience, and cultural sensitivity are crucial for serving diverse customers. Skills Strong active listening and problem-solving abilities are vital, paired with empathy to understand customer needs. Time management and organizational skills will help you prioritize tasks effectively during peak hours. Technical aptitude for navigating software systems and basic computer troubleshooting is necessary. Team collaboration skills, adaptability to shifting priorities, and a customer-centric mindset will set you apart. Knowledge of customer service metrics and best practices is a plus. Company Info Outsourced is a leading provider of business process outsourcing solutions, specializing in customer experience management. With a commitment to innovation and employee development, we operate modern facilities equipped with the latest technology to support our teams. Our North Carolina office at SM North offers a vibrant workspace fostering collaboration and growth. Benefits We offer competitive compensation, comprehensive health insurance including medical, dental, and vision plans, paid time off, and retirement savings options. Additional perks include performance bonuses, employee discounts, free on-site parking, and wellness programs to support work-life balance. Growth Opportunities Outsourced invests in your career with ongoing training programs, skill-building workshops, and clear paths for advancement to roles like Team Lead or Customer Service Manager. High performers enjoy mentorship, cross-training, and opportunities to join special projects, ensuring long-term professional development in a supportive culture.